Senior Telesales Manager (B2C) | Naukri

Info Edge Limited; India; On-site; INR 1,800,000 - 3,200,000; Full time

Job summary

Info Edge Limited is seeking a seasoned B2C sales leader to drive telesales performance and revenue growth in a fast-paced telecom/ISP environment. You will guide a team, design outbound campaigns, and leverage market insights to maximize upsell opportunities.

The role emphasizes strong coaching, KPI tracking, and cross-functional collaboration to meet aggressive targets while maintaining customer satisfaction and service quality.

Qualifications

• 7-15 years of experience in B2C sales or inside sales (telecom/ISP)
• Proven track record of achieving targets in a fast-paced environment
• Strong understanding of B2C sales principles and upselling
• Excellent team handling skills and ability to motivate teams

Responsibilities

• Manage a team of telesales representatives to achieve revenue targets
• Develop and implement outbound sales campaigns to drive lead generation and growth
• Analyze market trends, customer needs, and competitor activity for upselling opportunities
• Monitor KPIs like call volume, conversion rates, and customer satisfaction to optimize processes

Skills

Team leadership

B2C sales

Upselling techniques

Revenue generation

Job description

Roles and Responsibilities :

• Manage a team of telesales representatives to achieve revenue targets through effective upselling and cross-selling strategies.
• Develop and implement outbound sales campaigns to drive lead generation, conversion rates, and overall business growth.
• Analyze market trends, customer needs, and competitor activity to identify opportunities for upselling existing products or services.
• Monitor key performance indicators (KPIs) such as call volume, conversion rates, and customer satisfaction to optimize sales processes.

Job Requirements :

• 7-15 years of experience in B2C sales or inside sales with a focus on telecom/ISP industry.
• Proven track record of achieving target achievements in a fast-paced environment with multiple priorities.
• Strong understanding of b2c sales principles, including upselling techniques and revenue generation strategies.
• Excellent team handling skills with ability to motivate teams towards common goals.