Production and Support Engineer

Fulcrum Worldwide Software; Pune District; Hybrid; INR 1,200,000 - 1,800,000; Full time

Job summary

Fulcrum Worldwide Software seeks an experienced Production/DevOps engineer to oversee a production environment, implement monitoring/alerting, and drive automation across CI/CD pipelines. You will respond to incidents, collaborate with global teams, and mentor junior staff while ensuring high reliability and faster recovery times.

The role emphasizes on-call rotations, capacity planning, and a strong focus on ITSM practices and automation to improve platform resilience.

Qualifications

• Strong experience managing production environments.
• Experience with incident response and remediation.
• Automation of deployment and monitoring processes.
• Familiarity with ITSM practices.
• Ability to mentor junior resources.
• On-call duties and shifting hours.

Responsibilities

• Plan, manage, and oversee all aspects of a Production Environment
• Define strategies for Application Performance Monitoring, Optimization in Prod environment
• Respond to Incidents and improvise platform based on feedback and measure the reduction of incidents over time.
• Support deployment of code into multiple lower environments. Supporting current processes with an emphasis on automating everything as soon as possible.
• Design, develop and standardize Monitoring and Alerting mechanism for the supported applications.
• Take a holistic approach to problem solving, by connecting the dots during a production event through the various technology stack that makes up the platform, to optimize meantime to recover.
• Engage in and improve the whole lifecycle of servicesfrom inception and design, through deployment, operation and refinement.
• Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns.
• Support services before they go live through activities such as system design consulting, capacity planning and launch reviews.
• Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead in DevOps automation and best practices.
• Maintain services once they are live by measuring and monitoring availability, latency and overall system health.
• Scale systems sustainably through mechanisms like automation and evolving systems by pushing for changes that improve reliability and velocity.
• Work with a global team spread across tech hubs in multiple geographies and time zones.
• Ability to share knowledge and explain processes and procedures to others.
• Share knowledge and mentor junior resources
• Able to perform on-call duties on a rotational basis.
• Occasional off hours work required.
• Candidate should have an inclination for Training and should be a good trainer and ready to mentor others

Skills

Linux

Shell Scripting

ITIL / ITSM

SQL

Tools

Splunk

Dynatrace

Jenkins

Git

Ansible

Chef

Groovy Scripting

Yaml

Event Framework architecture

Job description

Responsibilities:

• Plan, manage, and oversee all aspects of a Production Environment
  
• Define strategies for Application Performance Monitoring, Optimization in Prod environment
  
• Respond to Incidents and improvise platform based on feedback and measure the reduction of incidents over time.
  
• Support deployment of code into multiple lower environments. Supporting current processes with an emphasis on automating everything as soon as possible.
  
• Design, develop and standardize Monitoring and Alerting mechanism for the supported applications.
  
• Take a holistic approach to problem solving, by connecting the dots during a production event through the various technology stack that makes up the platform, to optimize meantime to recover.
  
• Engage in and improve the whole lifecycle of servicesfrom inception and design, through deployment, operation and refinement.
  
• Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns.
  
• Support services before they go live through activities such as system design consulting, capacity planning and launch reviews.
  
• Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead in DevOps automation and best practices.
  
• Maintain services once they are live by measuring and monitoring availability, latency and overall system health.
  
• Scale systems sustainably through mechanisms like automation and evolving systems by pushing for changes that improve reliability and velocity.
  
• Work with a global team spread across tech hubs in multiple geographies and time zones.
  
• Ability to share knowledge and explain processes and procedures to others.
  
• Share knowledge and mentor junior resources
  
• Able to perform on-call duties on a rotational basis.
  
• Occasional off hours work required.
  
• Candidate should have an inclination for Training and should be a good trainer and ready to mentor others
  

Skills–

Must Have:

• Linux
  
• Shell Scripting
  
• ITIL / ITSM, Application Troubleshooting
  
• SQL
  
• Any Monitoring tool (Preferred Splunk/Dynatrace)
  
• Jenkins - CI/CD – Basic
  

Good To Have:

• Groovy Scripting/Yaml
  
• Git basic/bit bucket
  
• Ansible/Chef
  
• Even Framework architecture