Senior System Administrator- IT Operations

Colruyt Group; Coimbatore District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Colruyt Group India is seeking a Senior System Administrator- IT Operations to monitor and support the Batch and IT infrastructure in a 24x7 global context. You will ensure high availability, handle escalations, and drive continuous improvements with stakeholders across Belgium and India.

The role requires deep knowledge of batch operations, ITIL basics, and the ability to coordinate shifts, document procedures, and lead incident responses while optimizing procedures and automation opportunities.

Qualifications

• Very good understanding of ITIL V3/V4 Fundamentals.
• Experience in Mainframe Batch monitoring; event monitoring is a plus.
• Awareness of Infrastructure & Batch environment and impact assessment.
• Handle escalations and maintain procedures and documentation.
• Flexibility to work in 24x7 shifts and coordinate with global teams.

Responsibilities

• Capable of executing tasks as a Mainframe Batch Operator during shift.
• Monitor Batch, Event, Incident dashboards and trigger actions.
• Ensure handovers, cleanup tasks and adherence to procedures.
• Provide break-fix support and act as escalation point for technical issues.
• Oversee batch, incident, event & change handling and follow-up actions.
• Lead disaster meetings and communicate with stakeholders.
• Keep up-to-date knowledge of infrastructure/batch environments.

Skills

ITIL Fundamentals

Mainframe Batch Monitoring

Event Monitoring

Windows & Linux

Networking Concepts

Automation Tools

Tools

BMC Control-M

Microfocus OMI

Dynatrace

Tivoli

Job description

Colruyt Group India | Permanant (Full Time)

Senior System Administrator- IT Operations

IT Operations team is responsible to monitor the ITInfrastructure & Batch environment of entire Colruyt Group and to ensureits high availability. We trigger relevant actions to ensure the upkeep of ourIT Infrastructure and act as a first-line support to our serviceconsumers.

We add value to the business by ensuring the issue resolution as fast aspossible and strive to prevent delays/outages in coordination with othertechnical teams. We monitor and support Colruyt Group Pre-Production andProduction environments in 24x7 shifts with a global team presence in Belgiumand India. We are quite active in the following best practices of ITILFramework:

• Batch& Event Management
  
• ChangeManagement
  

As a Senior System Administrator (Role: Shift Lead) of IT Operations team, you are expected to

• Guarantee the quality, integrity, maturity,and service orientation towards our service consumers
• An expert in Mainframe Batch monitoring. Nice to have: Relevant experience in IT Infrastructure monitoring (Eventmonitoring)
• Have enough awareness of the Infrastructure& Batch environment, can assess the level of impact and capable of addressing them
• Handle all technical escalations
• Setup the necessary procedures& documentation
• Oversee the health of infrastructure systems and provide inputs towards continuous improvements
• Makes a report of shift operations as needed

Responsibilities & Main tasks: (During your shift window)

• Capable of executing all tasks as a “MainframeBatch Operator”
• Monitor different work dashboards (Eg: Batch,Event, Incident…) and trigger appropriate actions
• Ensure, the other IT operators in your shifttake-up their job as expected (E.g., shift handover's, Clean-up tasks, openincidents, ...)
• Ensure, the IT Operators follow the available procedures,documentation, & knowledge base
• Provide break-fix support & act as a technicalescalation point
• Oversee the management of Batch, Incident, Event& Change handling and required follow-up
• Deal the complaints from our customers and takesubsequent actions to improve the knowledge, work methods, etc.
• Take lead in disaster meetings and help thestakeholders to address the issue(s)
• Up to date w.r.t the knowledge ofInfrastructure/Batch environment
• Capable to assess the criticality of givensituation and come out with alternatives
• Quickly adaptable to the ongoing changes in theenvironment
• Share the knowledge/questions with team orrespective stakeholders
• Identify the needs (or problems) and triggerrelevant actions
• Provide input towards possible automation andservice/process improvements

Technical

• Very good understanding of ITIL V3/V4Fundamentals
• Experience in working with the tools like BMCControl-M, Microfocus OMI, Dynatrace, Tivoli., etc.
• Fair knowledge of Windows & Linux OperatingSystems
• Good foundation of networking concepts
• Nice to have: Knowledge & experience workingwith different automation tooling within IT Operations

Behavioral

• Flexible to work in 24x7 shifts which also includesNight and Weekend-shifts
• Very good communication & coordinationskills
• Very good team player
• Very good analytical thinking and problem-solvingabilities
• Self-driven, committed, process Oriented andable to handle challenging situations
• Open to take-up additional responsibilities asand when needed

Experience

• 5-10 years relevant experience working in ITOperations domain