Associate Delivery Head

Colruyt Group; Coimbatore; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Colruyt Group in Coimbatore is seeking a dynamic Team Manager to lead the IT Platforms and IT Infrastructure team. This role involves managing a diverse team of 20-30 members, ensuring service delivery meets SLAs, and fostering cross-border collaboration. A total of 18+ years of experience in IT management and at least 3 years in people management are required. The ideal candidate will excel in stakeholder management, project delivery, and embodying Colruyt Group values.

Qualifications

• Total experience of 18+ years in IT platforms or Data Management.
• At least 5 years of project/program delivery experience.
• Strong in stakeholder management.

Responsibilities

• Accountable for service delivery of teams to comply with SLAs.
• Responsible for stakeholder management and NPS.
• Be a cultural anchor in implementing Colruyt group values.

Skills

Team Management

Stakeholder Management

ITIL Practices

Agile Methodologies

Vendor Management

Job description

Colruyt Group India | Permanant (Full Time)

At Colruyt Group India, we are seeking a dynamicTeam Managerto lead our IT Platforms & IT Infrastructure team, working closely with counterparts in Belgium and Hyderabad. This role is ideal for a leader who excels in service delivery, team development, and cross-border collaboration.

Requirements

• Total experience of 18+ years in managing teams across IT platforms or Data Management or IT Infrastructure solutions.
• At least 5 years of project / program delivery experience in Waterfall / Agile methodologies
• At least 3 years of experience in core people management
• Experience in handling technical teams of 25+ people across multiple technologies
• Experience in managing cross functional teams including analysts, architects, software engineers, QA et
• Experience in managing vendors and their deliverables
• Experience in managing teams in global working model in onsite - offshore model
• Strong in stakeholder management and building trust based relationships
• Good experience in ITIL practices is preferred

Roles & Responsibilities of (Associate) Delivery Head

Delivery Management

• Accountable for the service delivery of his/her teams to comply with the agreed SLAs including quality, cost and timelines
• Responsible for Stakeholder Management and NPS
• Responsible for best practices adoption to maximize his/her team’s outputs.

Leadership

• Responsible for translation and realization of Strategic/Tactical organization goals to team level operational goals.
• Be a cultural anchor in implementing Colruyt group values in the organization.
• Be a federated of information to your teams and to your management

People Development

• Responsible for people management for a cross functional and diverse team of 20-30 members from juniors to seniors.
• Responsible for all staffing decisions in the team (Recruitment, Induction, Performance Appraisal, Release etc.)
• Responsible for mobilizing energy of employees to reach team objectives.
• Responsible for people development with structured development plans.