Technical Operations Lead

ClearTrail Technologies; Indore District; On-site; INR 1,500,000 - 2,000,000; Full time

Job summary

A technology solutions company in Indore is looking for an experienced Technical Operations Lead to manage a team of technical professionals in a dynamic, 24x7 production environment. The ideal candidate will have significant experience in Linux system administration, incident management, and leading teams. Responsibilities include managing technical issues, customer escalations, and ensuring operational excellence. A B.Tech/B.E. is required along with relevant experience and skills in networking and monitoring tools.

Qualifications

• 8–12 years of experience in technical operations or system administration.
• Proven experience in leading and managing technical teams.
• Working knowledge of networking fundamentals beyond basic level.
• Hands-on experience with monitoring tools.
• Experience in incident management and root cause analysis.
• Familiarity with ITIL processes and escalation management.

Responsibilities

• Lead and mentor a team of 10+ technical operations engineers.
• Manage and resolve L2/L3 technical issues with quick resolution.
• Handle customer escalations and coordinate with stakeholders.
• Guide the team in performing production deployments and patching.
• Ensure adherence to operational processes and documentation.

Skills

Linux system administration

Incident management

Production deployments

Cross-functional coordination

Networking fundamentals

Monitoring tools (Nagios, Zabbix, Prometheus)

Hadoop

Docker

Ansible

Automation/scripting (Shell, Python)

Education

B.Tech/B.E. in Computer Science, Information Technology, or related field

Tools

Nagios

Zabbix

Prometheus

Docker

Ansible

Job description

Location: Indore, MP (work from office only)

Experience: 7–12 Years

Shift: 24x7 Rotational Shifts

Qualification: B.Tech/B.E. in Computer Science, Information Technology, or a related field

Job Summary:

We are seeking a highly skilled and experienced Technical Operations Lead to oversee and guide a team of technical professionals in a dynamic, 24x7 production environment. The ideal candidate will have a strong background in Linux system administration, incident management, production deployments, and cross‑functional coordination. This role demands a proactive leader who can manage escalations, ensure system uptime, and drive operational excellence.

Key Responsibilities:

• Lead and mentor a team of 10+ technical operations engineers.
• Guide the team in handling critical situations and high‑severity incidents.
• Manage and resolve L2/L3 technical issues, ensuring minimal downtime and quick resolution.
• Handle customer escalations and coordinate with internal stakeholders for timely resolution.
• Escalate critical issues through the appropriate hierarchical channels.
• Collaborate with cross‑functional teams including development, QA, and infrastructure.
• Monitor systems using industry‑standard tools and respond to alerts proactively.
• Guide the team in performing production deployments, patching, and release management.
• Maintain and troubleshoot On‑premise server infrastructure.
• Ensure adherence to operational processes and documentation standards.
• Participate in 24x7 shift rotations and provide on‑call support as needed.

Required Skills & Qualifications:

• 8–12 years of experience in technical operations or system administration.
• Proven experience in leading and managing technical teams.
• Solid understanding of networking fundamentals (beyond basic level).
• Hands‑on experience with monitoring tools (e.g., Nagios, Zabbix, Prometheus, etc.).
• Experience in incident management and root cause analysis.
• Familiarity with ITIL processes and escalation management.
• Experience in production deployment and release management.
• Working knowledge of Hadoop and distributed systems.
• Basic knowledge of Docker and Ansible.
• Excellent communication and coordination skills.
• Ability to work under pressure in a fast‑paced environment.

Preferred Qualifications:

• Certifications in Linux (RHCE, LFCS), Networking (CCNA), or ITIL.
• Experience with cloud platforms (AWS, Azure, GCP) is a plus.
• Automation/scripting experience (Shell, Python, Ansible) is an advantage.