System Administrator I – IT Support

Colruyt Group; Hyderabad; On-site; INR 240,000 - 420,000; Full time

Benefits offered by this job

Thorough training

Human contact

Opportunities for growth

Good work-life balance

Remuneration

Job summary

Colruyt Group India is seeking an IT helpdesk technician to support employees in Hyderabad, on a full-time basis. You will assist with IT problems via phone, email, and support software, employing remote control and troubleshooting tools.

The role emphasizes customer-focused communication, analytical problem-solving, and professionalism, with fluent English required. Training is provided, and you will work a rotating schedule between 06:00 and 21:00, Mon-Fri.

Qualifications

• IT background and basic knowledge of end-user applications.
• Empathetic, listening, calm communication with employees.
• Ability to detect problems quickly by asking right questions and solving them efficiently.
• Professionally engage as a point of contact within Colruyt Group.
• Fluent in English.

Responsibilities

• Provide IT helpdesk support to employees via phone, mailbox and software.
• Utilize remote control and troubleshooting tools to resolve issues.
• Learn and apply Colruyt Group IT tools through initial training and on-the-job learning.
• Maintain professional communication and uphold company values.

Skills

IT background

Customer communicator

Analytical thinking

Professionalism

English language

Job description

Colruyt Group India | Permanant (Full Time)

ColruytGroup is a retail company with presence in Belgium, France, and India with morethan 33,000 employees. Most of them work daily with all kinds of IT systems, applications,and tools. When they encounter any issues with those systems, IT helpdesk technicianwill help them with advice and assistance.

As and ITHelpdesk technician, you will work at our IT helpdesk situated in Hyderabad,India and help employees with IT problems. You will use various channels suchas phone, mailbox, and lots of supporting software, and remote control andtroubleshooting tools. Necessary training will be provided initially, so thatyou learn all tasks step by step.

You will bepart of a very diverse and enthusiastic team where 'helping each other' is adaily motto.

What do you do concretely?

• IT background - You have a basic knowledge of IT and are handy with computers, and use of commonly used end-user applications. If you already have relevant training (e.g. as an IT administrator or PCtechnician), this is a plus.
• Customer-oriented communicator - You are empathetic, listening andcalm. You assist every employee to the best of your ability, not only becauseit is your job but also and especially because you enjoy helping people.
• Analytical and problem-solving - You can detect a problem quicklyby asking the right questions to the employee. You tackle every problem. Immediately and think of the most efficient solution independently.
• Professionalism - You are an important point ofcontact within Colruyt Group. We therefore expect you to propagate the valuesof our company and to be professional in all your contacts.
• Language skills - You communicate fluently inEnglish.

Your work location will Hyderabad, India. You will work on a rotating schedule between 06:00am and09:00pm (Mon-Fri).

Profile

• IT background - You have a basic knowledge of ITand are handy with computers, and use of commonly used end-user applications. If you already have relevant training (e.g. as an IT administrator or PCtechnician), this is a plus.
• Customer-oriented communicator - You are empathetic, listening andcalm. You assist every employee to the best of your ability, not only becauseit is your job but also and especially because you enjoy helping people.
• Analytical and problem-solving - You can detect a problem quicklyby asking the right questions to the employee. You tackle every problem. Immediately and think of the most efficient solution independently.
• Professionalism - You are an important point ofcontact within Colruyt Group. We therefore expect you to propagate the valuesof our company and to be professional in all your contacts.
• Language skills - You communicate fluently inEnglish.
• Thorough training - You start from day 1 withthorough training and learn a lot on-the-job. Step by step, you discover allthe IT tools and applications used at Colruyt Group. A wealth of know-how! Later in your career, you will regularly be refreshed to keep your knowledge upto date.
• Human contact - As a support person, you comeinto contact every day with employees from all over the group. You areappreciated by everyone because you provide practical solutions. Also withinyour team, colleagues are always there for you. Great atmosphere guaranteed!
• Opportunities for growth - You will quickly be given a lotof autonomy. Over time, you can take on more responsibility and even grow intoother IT positions.
• Good work-life balance - The fact that you have a changingschedule also means that you are often free at times when others have to work.
• Remuneration - You will receive an attractivesalary package with numerous fringe benefits such as profit sharing,hospitalization insurance and discounts in shops.

We offer

• Thorough training - You start from day 1 withthorough training and learn a lot on-the-job. Step by step, you discover allthe IT tools and applications used at Colruyt Group. A wealth of know-how! Later in your career, you will regularly be refreshed to keep your knowledge upto date.
• Human contact - As a support person, you comeinto contact every day with employees from all over the group. You areappreciated by everyone because you provide practical solutions. Also withinyour team, colleagues are always there for you. Great atmosphere guaranteed!
• Opportunities for growth - You will quickly be given a lotof autonomy. Over time, you can take on more responsibility and even grow intoother IT positions.
• Good work-life balance - The fact that you have a changingschedule also means that you are often free at times when others have to work.
• Remuneration - You will receive an attractivesalary package with numerous fringe benefits such as profit sharing,hospitalization insurance and discounts in shops.

Requirements

• IT background - You have a basic knowledge of ITand are handy with computers, and use of commonly used end-user applications. If you already have relevant training (e.g. as an IT administrator or PCtechnician), this is a plus.
• Customer-oriented communicator - You are empathetic, listening andcalm. You assist every employee to the best of your ability, not only becauseit is your job but also and especially because you enjoy helping people.
• Analytical and problem-solving - You can detect a problem quicklyby asking the right questions to the employee. You tackle every problem. Immediately and think of the most efficient solution independently.
• Professionalism - You are an important point ofcontact within Colruyt Group. We therefore expect you to propagate the valuesof our company and to be professional in all your contacts.
• Language skills - You communicate fluently inEnglish.
• Thorough training - You start from day 1 withthorough training and learn a lot on-the-job. Step by step, you discover allthe IT tools and applications used at Colruyt Group. A wealth of know-how! Later in your career, you will regularly be refreshed to keep your knowledge upto date.
• Human contact - As a support person, you comeinto contact every day with employees from all over the group. You areappreciated by everyone because you provide practical solutions. Also withinyour team, colleagues are always there for you. Great atmosphere guaranteed!
• Opportunities for growth - You will quickly be given a lotof autonomy. Over time, you can take on more responsibility and even grow intoother IT positions.
• Good work-life balance - The fact that you have a changingschedule also means that you are often free at times when others have to work.
• Remuneration - You will receive an attractivesalary package with numerous fringe benefits such as profit sharing,hospitalization insurance and discounts in shops.