Senior System Administrator

Optisol Business Solutions; Chennai District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Optisol Business Solutions in Chennai and Madurai seeks an IT Operations Lead to coordinate IT operations for 400+ employees, owning day-to-day team management, task allocation, escalation handling, and operational follow-through across locations. The role blends leadership with strong technical foundations in AD, M365, endpoint management, and security compliance.

You will oversee helpdesk health, vendor coordination, and compliance audits (SOC 2 Type II, ISO 27001:2022) to ensure robust IT

Qualifications

• Bachelor's degree in IT, CS, or related field.
• 3–5 years of IT operations or IT infrastructure support.
• Minimum 2 years in a team lead, coordinator, or supervisory role.
• Strong written and verbal communication skills.

Responsibilities

• Manage and coordinate the IT operations team across Chennai and Madurai offices
• Allocate, track, and close all IT operational tasks with status updates
• Conduct daily task reviews and ensure documented status updates
• Run daily/weekly team syncs and provide concise status summaries
• Monitor attendance, timesheet compliance, and escalation through formal channels
• Onboard and train new team members on systems, processes, and standards
• Oversee helpdesk queue health and SLA compliance
• Manage endpoint compliance across locations using ManageEngine Endpoint Central
• Coordinate with vendors for hardware procurement and service agreements
• Prepare weekly/monthly operational reports and support audits (SOC 2 II, ISO 27001:2022)
• Maintain audit trails and ensure IT processes align with security policies
• Act as first escalation point and drive root-cause resolution
• Coordinate with Security, DevOps, and Admin teams

Skills

Active Directory

Microsoft 365

Ticketing systems

Endpoint management

Networking

Windows Server

Team leadership

Communication

Education

Bachelor's degree in IT/Computer Science

Tools

ManageEngine Endpoint Central

Intune

Trend Micro

Azure DevOps

Job description

Job Title: Senior System Admin Role

Type: Full-Time, Permanent

Experience Required: 3-5 years in IT operations, minimum 1-2 years in a team lead or supervisory role

ROLE SUMMARY

We are looking for an IT Operations Lead who will serve as the primary coordinator for IT operations across our Chennai and Madurai offices, supporting an organization of 400+ employees. This role owns day-to-day team management, task allocation, operational follow-through, and escalation handling. The ideal candidate is a self-driven leader who takes ownership, follows through without being reminded, holds the team accountable, and ensures smooth IT operations without requiring daily supervision from the IT Team Lead. This is a leadership and coordination role with a strong technical foundation - not a pure technical position.

KEY RESPONSIBILITIES

A. Team Management & Coordination (40%)

• Manage and coordinate the IT operations team across Chennai and Madurai offices
• Allocate, track, and close all IT operational tasks - ensure no task is dropped or delayed without justification
• Conduct daily task reviews and ensure every team member provides documented status updates
• Run daily / weekly team syncs and produce concise status summaries for the IT Team Lead
• Monitor team attendance, timesheet compliance, and escalated non-compliance through formal channels
• Act as the communication bridge between the IT Team Lead and the operations team - no filtering, no selective messaging
• Onboard and train new team members on systems, processes, and operational standards

B. IT Operations & Service Delivery (30%)

• Oversee helpdesk ticket queue health - response times, resolution rates, SLA compliance, overdue tickets
• Ensure endpoint compliance targets are met across all locations using ManageEngine Endpoint Central
• Handle escalated IT issues that front-line support cannot resolve
• Manage workstation setup, access provisioning, and offboarding processes for 200+ employees
• Coordinate with vendors for hardware procurement, repairs, and service agreements

C. Operational Reporting & Compliance (20%)

• Prepare weekly and monthly operational reports with system-generated data from Zoho Desk, ManageEngine, and other platforms
• Support internal / External audits and compliance reviews - SOC 2 Type II, ISO 27001:2022
• Maintain documentation for all operational changes with proper audit trail
• Ensure all IT processes align with organizational security and compliance policies

D. Escalation & Problem Management (10%)

• Act as the first escalation point before issues reach the IT Team Lead
• Identify recurring issues and drive permanent root cause resolution
• Coordinate with Security, DevOps, and Admin teams for cross-functional requirements

TECHNICAL REQUIREMENTS

Must Have

• Active Directory- user/group management, GPO, access reviews
• Microsoft 365 - admin center, Exchange Online, licensing, security policies
• Ticketing systems
• Endpoint management - ManageEngine, Intune, or equivalent
• Networking - firewall rules, VPN, DNS, DHCP
• Windows Server and workstation administration

Good to Have

• Exposure to compliance frameworks - SOC 2, ISO 27001
• Basic cloud familiarity - AWS console, Azure DevOps
• Experience with ManageEngine Endpoint Central / Trend micro
• ITIL foundation or equivalent service management understanding
• Wazuh SIEM or similar security monitoring tools

QUALIFICATIONS

Bachelor's degree in IT, Computer Science, or related field

3 - 5 years of experience in IT operations or IT infrastructure support

Minimum 2 years in a team lead, coordinator, or supervisory role

Strong written and verbal communication skills