It Operations Manager

Aionion Investment Services; Chennai District; On-site; INR 1,200,000 - 1,650,000; Full time

Job summary

Aionion Investment Services in Chennai is seeking an IT Operations Manager to oversee IT infrastructure, end-user support, network administration, IT security, vendor coordination, and day-to-day technology operations.

The role requires hands-on SME experience, 4–5 years in IT Operations or related fields, and a Bachelor's degree. You will ensure business continuity through reliable and secure IT systems and drive continuous improvements across the stack.

Qualifications

• Bachelor's Degree in CS, IT or related discipline.
• 4–5 years hands-on IT Operations, Infrastructure Management or System Administration.
• Experience in SME environments is mandatory and supporting 100–500 users preferred.

Responsibilities

• Oversee day-to-day IT operations across the organization.
• Ensure high availability of IT infrastructure, systems and business applications.
• Monitor servers, desktops, laptops, printers and IT assets.
• Maintain IT inventory, asset lifecycle, warranties, and AMCs.
• Monitor IT performance and drive continuous improvements.
• Administer Windows Server and Active Directory; manage M365 and email services.
• Configure LAN, WAN, VPN, firewall, and network security; ensure updates.

Skills

IT Operations

Infrastructure Mgmt

System Administration

Vendor Management

End User Support

Security Management

Microsoft 365

Active Directory

Network Troubleshooting

Education

Bachelor's degree in Computer Science or IT

Tools

Windows Server

Microsoft 365

Active Directory

LAN/WAN

Job description

Position

IT Operations Manager

Location

Chennai

Experience

45 Years (Mandatory in an SME Environment)

Department

Information Technology

Reporting To

Head - Technology / Management

About the Role

We are looking for a proactive and experienced IT Operations Manager to manage the organization's IT infrastructure, end-user support, network administration, IT security, vendor coordination, and technology operations. The ideal candidate should have hands-on experience managing IT operations in a Small or Medium Enterprise (SME) and be capable of ensuring business continuity through reliable, secure, and efficient IT systems.

Key Responsibilities

IT Operations

• Manage day-to-day IT operations across the organization.
• Ensure high availability of IT infrastructure, systems, and business applications.
• Monitor servers, desktops, laptops, printers, and IT assets.
• Maintain IT inventory, asset lifecycle, warranty, and AMC records.
• Monitor IT performance and recommend continuous improvements.

Infrastructure & Network Management

• Administer Windows Server and Active Directory.
• Manage Microsoft 365 administration, user accounts, and email services.
• Configure and maintain LAN, WAN, Wi-Fi, VPN, firewall, and network security.
• Monitor system performance and infrastructure health.
• Ensure regular system updates and patch management.

End User Support

• Manage IT helpdesk operations and ensure timely issue resolution within SLA.
• Support employee onboarding and offboarding by provisioning laptops, user accounts, email IDs, software, and access permissions.
• Troubleshoot hardware, software, and network-related issues.

Information Security

• Implement and maintain IT security policies and controls.
• Manage antivirus, endpoint security, backups, disaster recovery, and access controls.
• Conduct periodic vulnerability assessments and system health checks.
• Ensure compliance with organizational IT security standards.

Vendor & Asset Management

• Coordinate with external IT vendors and service providers.
• Manage hardware procurement and software licensing.
• Track IT assets, warranties, AMCs, and license renewals.
• Evaluate vendor performance and negotiate service agreements.

Process Improvement & Projects

• Develop and maintain IT SOPs, documentation, and operational procedures.
• Identify automation opportunities to improve operational efficiency.
• Participate in IT infrastructure enhancement and implementation projects.
• Support IT audits and compliance activities.
• Recommend cost-effective technology solutions aligned with business needs.

Desired Candidate Profile

Education

• Bachelor's Degree in Computer Science, Information Technology, or a related discipline.

Experience

• 4-5 years of hands-on experience in IT Operations, Infrastructure Management, or System Administration.
• Experience working in an SME environment is mandatory.
• Experience supporting 100-500 users is preferred.

Technical Skills

• Windows Server Administration
• Microsoft 365 Administration
• Active Directory
• LAN/WAN, VPN, Firewall Administration
• Network Troubleshooting
• Hardware & Asset Management
• IT Helpdesk & User Support
• Endpoint Security
• Backup & Disaster RecoveryVendor Management
• Software Licensing & Asset Tracking
• IT Documentation and SOPs

Soft Skills

• Strong troubleshooting and analytical skills.
• Excellent communication and stakeholder management.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Self-driven with strong ownership and accountability.
• Strong problem-solving and decision-making skills.

Key Performance Indicators (KPIs)

• IT infrastructure uptime and availability.
• Helpdesk ticket resolution within SLA.
• Network and system reliability.
• User satisfaction with IT support.
• Accuracy of IT asset and inventory records.
• Timely onboarding and offboarding.
• Vendor and AMC performance.
• Compliance with IT security policies.
• Successful completion of IT improvement projects.

Preferred Background

Candidates with experience in:

• IT Operations
• Infrastructure Management
• System Administration
• SME IT Environment
• Microsoft 365 Administration
• Active Directory
• Network & Security Management
• Vendor & Asset Management
• IT Support Operations

Success in This Role

The successful candidate will ensure secure, reliable, and efficient IT operations by maintaining robust infrastructure, delivering excellent end-user support, managing vendors effectively, and driving continuous improvements that enable business growth and operational excellence.