Senior Support Executive

Arivu Educational Consultants; Bengaluru; On-site; INR 360,000 - 480,000; Full time

Job summary

Arivu Educational Consultants in Bengaluru is seeking a Senior Support Executive to strengthen our support operations. You will manage a high-volume ticket flow, resolve issues with strict SOP compliance, and complete app-related tasks with rapid, accurate data entry.

The role emphasizes ongoing team assessments, data integrity across admissions and registrations, and direct supervision to help team members meet their KRAs within set timelines.

Qualifications

• 3 - 5 years work experience.
• Graduate / Bachelor’s degree.
• Location: Bangalore, India.
• Language Preferred: Kannada, Tamil, Hindi, English, Malayalam, Telugu.

Responsibilities

• Resolve a minimum of 60 support tickets per day with SOP adherence.
• Complete all app-related tasks per SOP with 99% accuracy by next day (R+1).
• Complete admission, registration formalities per SOP within required timelines with 99% data accuracy.
• Conduct team assessments three times a month and align work with SOP.
• Supervise subordinates and assist them in achieving KRAs.

Education

Graduate / Bachelors

Job description

Job Summary

Senior Support Executive - Bangalore, Karnataka, India.

Responsibilities

• Support Ticket Resolution: Resolve a minimum of 60 support tickets per day. Maintain an average resolution time of less than 5 hours. Follow Standard Operating Procedures (SOP) for all support ticket resolutions.
• App-Related Tasks: Complete all app-related tasks as per SOP with 99% accuracy by the next day (R+1 day). Ensure the accuracy of 99% of data entered for app-related formalities.
• Admission Formalities: Complete all admission formalities as per SOP within the next day (A+1 day). Ensure the accuracy of 99% of data entered for admission formalities.
• Registration Formalities: Complete all registration formalities as per SOP within the required timelines. Ensure the accuracy of 99% of data entered for registration formalities.
• Team Training and Assessment: Conduct team assessments three times a month. Allocate work and solve doubts as per company SOP. Ensure team members are trained and their work aligns with company SOP.
• Subordinate Supervision and Achievement: Ensure subordinates carry out their work diligently. Assist subordinates in achieving their Key Result Areas (KRA).

Requirements

• Work Experience: 3 - 5 years
• Job Type: Full time
• Location: Bangalore
• Education Qualification: Graduate / Bachelors
• Country: India
• Language Preferred: Kannada, Tamil, Hindi, English, Malayalam, Telugu

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