Channel Partner – Field Support (Karnataka)

Heera Software PVT. LTD.; Karnataka; On-site; INR 279,000 - 390,600; Full time

Job summary

A technology solutions provider in Karnataka is seeking a qualified Channel Partner – Field Support professional. This role involves providing on-site technical assistance, troubleshooting issues, and ensuring smooth IT operations. Ideal candidates must possess proficiency in Kannada and have a proactive approach to customer service. The position is suitable for graduates with 1-3 years of experience in field support, allowing for valuable hands-on exposure in IT service delivery.

Qualifications

• Graduate with 1-3 years of experience in field support.
• Experience assisting end users with technical issues.
• Ability to educate users on system operations.

Responsibilities

• Provide on-site support for software and hardware issues.
• Install, configure, and maintain desktops and IT peripherals.
• Log support requests and update ticket status.
• Coordinate with internal team for escalated issues.

Skills

Proficiency in Kannada (spoken and written)

Good communication skills

Problem-solving attitude

Ability to work independently

Understanding of desktop environments

Knowledge of mobile device support

Experience with ticketing tools

Understanding of antivirus tools

Education

Graduate

Job description

Overview

Job Location: Karnataka

Experience: 1-3 Years

Qualification: Graduate

Job Posted On: 15 March, 2026

Job Description

We are seeking a proactive and customer-focused Channel Partner – Field Support professional to provide direct on-site technical assistance at client locations. The role involves troubleshooting hardware and software issues, installing basic software, assisting users with system operations, and ensuring smooth day-to-day IT operations. This position is ideal for individuals seeking hands-on experience in field support, customer interaction, and practical IT service delivery.

Responsibilities

• Provide on-site support to end users for software and basic hardware-related issues.
• Install, configure, and maintain desktops, laptops, and basic IT peripherals.
• Educate end users on system operations, safe usage practices, and basic troubleshooting steps.
• Log all support requests in the ticketing system and update status regularly.
• Coordinate with the internal support team for unresolved or escalated issues.
• Ensure timely resolution of assigned tickets while maintaining service quality standards.

Skills

• Mandatory proficiency in Kannada (spoken and written)
• Good communication skills and ability to patiently assist low-technical users.
• Strong problem-solving attitude and willingness to travel to client locations.
• Ability to work independently with minimal supervision.
• Basic understanding of desktop environments and common software applications.
• Knowledge of mobile device support (Android/iOS).
• Experience with ticketing tools and service management systems.
• Basic understanding of antivirus tools and security best practices.

Application

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