Senior Support Executive

Arivu Educational Consultants; Bengaluru Urban; Vor Ort; INR 300.000 - 540.000; Vollzeit

Zusammenfassung

Arivu Educational Consultants in Bengaluru South is seeking a Senior Support Executive to manage high-volume support tickets and end-to-end admission and registration processes. The role requires coordinating app-related tasks and adhering to SOPs while maintaining data accuracy.

The candidate will supervise a team, conduct regular assessments, and help subordinates achieve their KRAs, contributing to smooth operations across education services.

Qualifikationen

• 3–5 years of relevant work experience.
• Proficiency in Kannada, Tamil, Hindi, English, Malayalam, or Telugu.

Aufgaben

• Resolve a minimum of 60 support tickets per day with average resolution time under 5 hours.
• Complete all app-related tasks per SOP with 99% accuracy by the next day (R+1).
• Complete admission formalities per SOP within the next day (A+1).
• Complete all registration formalities per SOP within required timelines and ensure 99% data accuracy.
• Conduct team assessments three times a month and ensure staff alignment with SOP.
• Supervise subordinates and assist them in achieving KRAs.

Jobbeschreibung

Arivu Educational Consultants | Full time

Senior Support Executive

Bangalore South, India | Posted on 10/28/2026

• Country India
• Work Experience 3 - 5 years
• Mandatory Languages (At least one regional) Kannada; Tamil; Hindi; English; Malayalam; Telugu

About Us

ArivuPro Academy is an Ed-tech company and Academy in Bangalore established in the year 2015 that offers coaching services for a wide variety of professional examslike C A, CS, ACCA, CMA US in the commerce stream and we have also tied up with various institutions pan India to provide integrated courses.

Job Description

• Support Ticket Resolution: Resolve a minimum of 60 support tickets per day. Maintain an average resolution time of less than 5 hours. Follow Standard Operating Procedures (SOP) for all support ticket resolutions.
• App-Related Tasks: Complete all app-related tasks as per SOP with 99% accuracy by the next day (R+1 day). Ensure the accuracy of 99% of data entered for app-related formalities.
• Admission Formalities: Complete all admission formalities as per SOP within the next day (A+1 day). Ensure the accuracy of 99% of data entered for admission formalities.
• Registration Formalities: Complete all registration formalities as per SOP within the required timelines. Ensure the accuracy of 99% of data entered for registration formalities.
• Team Training and Assessment: Conduct team assessments three times a month. Allocate work and solve doubts as per company SOP. Ensure team members are trained and their work aligns with company SOP.
• Subordinate Supervision and Achievement: Ensure subordinates carry out their work diligently. Assist subordinates in achieving their Key Result Areas (KRA).