Support Executive

Arivupro; Bengaluru; On-site; INR 300,000 - 500,000; Full time

Job summary

Arivupro is seeking a Support Executive in Bangalore to manage support tickets and ensure the accuracy of data entry for app-related and admission formalities. The role requires resolving a minimum of 60 tickets daily and conducting regular team assessments.

Ideal candidates should have 3-5 years of experience in a support role and fluency in at least one regional language, alongside strong training and supervisory skills. This full-time position offers a chance to contribute significantly to our operational efficiency.

Qualifications

• 3-5 years of experience in a support role is mandatory.
• Fluency in at least one regional language is required.

Responsibilities

• Resolve a minimum of 60 support tickets per day.
• Maintain an average ticket resolution time of less than 5 hours.
• Ensure 99% accuracy in data entry for app-related tasks.
• Conduct team assessments three times a month.

Skills

Support ticket resolution

Team supervision

Data accuracy

Training and assessment

Regional language proficiency

Job description

Arivu Educational Consultants | Full time

Support Executive

Bangalore South, India | Posted on 06/13/2026

• Country India
• Work Experience 3 - 5 years
• Mandatory Languages (At least one regional) Kannada; Tamil; Hindi; English; Malayalam; Telugu

About Us

ArivuPro Academy is an Ed-tech company and Academy in Bangalore established in the year 2015 that offers coaching services for a wide variety of professional exams like C A, CS, ACCA, CMA US in the commerce stream and we have also tied up with various institutions pan India to provide integrated courses.

Job Description

1. Support Ticket Resolution
   • Resolve a minimum of 60 support tickets per day.
   • Maintain an average resolution time of less than 5 hours.
   • Follow Standard Operating Procedures (SOP) for all support ticket resolutions.
2. App-Related Tasks
   • Complete all app-related tasks as per SOP with 99% accuracy by the next day (R+1 day).
   • Ensure the accuracy of 99% of data entered for app-related formalities.
3. Admission Formalities
   • Complete all admission formalities as per SOP within the next day (A+1 day).
   • Ensure the accuracy of 99% of data entered for admission formalities.
4. Registration Formalities
   • Complete all registration formalities as per SOP within the required timelines.
   • Ensure the accuracy of 99% of data entered for registration formalities.
5. Team Training and Assessment
   • Conduct team assessments three times a month.
   • Allocate work and solve doubts as per company SOP.
   • Ensure team members are trained and their work aligns with company SOP.
6. Subordinate Supervision and Achievement
   • Ensure subordinates carry out their work diligently.
   • Assist subordinates in achieving their Key Result Areas (KRA).