Senior Support Executive

ArivuPro; Bengaluru; On-site; INR 300,000 - 500,000; Full time

Benefits offered by this job

Competitive Salary and Benefits

Job summary

ArivuPro Academy in Bengaluru, India seeks a dedicated operations professional to manage high-volume support and admin workflows. You will resolve at least 60 tickets daily, uphold a sub-five-hour average resolution time, and strictly follow SOPs for every ticket.

The role includes data accuracy across app, admission, and registration processes, along with team training and performance oversight. Successful candidates will ensure processes are completed within tight timelines, drive data

Responsibilities

• Resolve a minimum of 60 support tickets per day.
• Maintain an average resolution time of less than 5 hours.
• Follow Standard Operating Procedures (SOP) for all support ticket resolutions.
• Complete all app-related tasks as per SOP with 99% accuracy by the next day (R+1 day).
• Ensure the accuracy of 99% of data entered for app-related formalities.
• Complete all admission formalities as per SOP within the next day (A+1 day).
• Ensure the accuracy of 99% of data entered for admission formalities.
• Complete all registration formalities as per SOP within the required timelines.
• Ensure the accuracy of 99% of data entered for registration formalities.
• Conduct team assessments three times a month.
• Allocate work and solve doubts as per company SOP.
• Ensure team members are trained and their work aligns with company SOP.
• Ensure subordinates carry out their work diligently.
• Assist subordinates in achieving their Key Result Areas (KRA).
• Competitive Salary and Benefits

Job description

Support Ticket Resolution

• Resolve a minimum of 60 support tickets per day.
• Maintain an average resolution time of less than 5 hours.
• Follow Standard Operating Procedures (SOP) for all support ticket resolutions.

App-Related Tasks

• Complete all app-related tasks as per SOP with 99% accuracy by the next day (R+1 day).
• Ensure the accuracy of 99% of data entered for app-related formalities.

Admission Formalities

• Complete all admission formalities as per SOP within the next day (A+1 day).
• Ensure the accuracy of 99% of data entered for admission formalities.

Registration Formalities

• Complete all registration formalities as per SOP within the required timelines.
• Ensure the accuracy of 99% of data entered for registration formalities.

Team Training and Assessment

• Conduct team assessments three times a month.
• Allocate work and solve doubts as per company SOP.
• Ensure team members are trained and their work aligns with company SOP.

Subordinate Supervision and Achievement

• Ensure subordinates carry out their work diligently.
• Assist subordinates in achieving their Key Result Areas (KRA).

Benefits

• Competitive Salary and Benefits