EDI Support Engineer

Artingdigital; Hyderabad; On-site; INR 600,000 - 800,000; Full time

Job summary

Arting Digital Private Limited is seeking a full-time EDI support professional in Hyderabad to manage end-to-end EDI applications, monitor transactions, and coordinate with cross-functional teams. The role includes incident resolution, onboarding trading partners, and handling change requests within defined SLAs.

The candidate will work with AS2, SFTP, FTP, and VAN protocols, ensuring system health and timely deployments, while maintaining comprehensive support documentation and on-call coverage.

Responsibilities

• Provide end-to-end EDI application and production support.
• Monitor and troubleshoot EDI transactions and integrations.
• Resolve production incidents within SLA and perform RCA.
• Support trading partner onboarding and EDI mapping changes.
• Handle service requests, change requests, and deployments.

Skills

EDI protocols

SLA discipline

Incident management

On-call support

Tools

AS2

SFTP

FTP

VAN

Job description

Arting Digital Private Limited | Full time

• Communication protocol (AS2, SFTP, FTP, VAN)
• Provide end-to-end EDI application and production support.
• Monitor and troubleshoot EDI transactions and integrations.
• Resolve production incidents within SLA and perform RCA.
• Support trading partner onboarding and EDI mapping changes.
• Handle service requests, change requests, and deployments.
• Monitor application health, system performance, and batch jobs.
• Coordinate with business users, customers, and cross-functional teams.
• Maintain support documentation and participate in on-call support.