Senior Style Associate - Sharath City Mall - Hyderabad

kushals.com; Hyderabad; Presencial; INR 300 000 - 420 000; Tempo integral

Resumo da oferta

Sharath City Mall in Hyderabad seeks a Senior Style Associate who leads by example in delivering exceptional customer experiences, driving sales, and maintaining store standards.

You will build lasting relationships with shoppers, mentor the team, handle cash and inventory, and strive to exceed targets through upselling and attentive service.

Qualificações

• Proven track record of delivering strong customer service and meeting sales targets.
• Experience in mentoring team members and handling cash transactions.
• Knowledge of visual merchandising principles and inventory processes.

Responsabilidades

• Build and maintain strong customer relationships by understanding preferences and offering tailored solutions.
• Address issues professionally and ensure customer needs are met.
• Gather customer feedback to improve products and services while addressing concerns promptly.
• Achieve store sales targets and drive solution-based sales.
• Focus on selling higher-value products to increase average transaction value.
• Use upselling and cross-selling techniques to enhance engagement and meet targets.
• Demonstrate negotiation and objection-handling to convert prospects into loyal customers.
• Adapt to changing customer needs and share product insights with the team.
• Independently manage store operations in the absence of the Store Manager and prevent shrinkage.
• Assist in inventory replenishment, stock takes, and tracking product turnover.
• Follow SOPs, escalate bottlenecks, and lead by example in accountability and ethics.
• Train and mentor new and existing team members to improve product knowledge.

Conhecimentos

Customer service

Retail sales

Communication

Team mentoring

Cash handling

Inventory management

POS systems

Visual merchandising

Ferramentas

POS systems

Inventory software

Descrição da oferta de emprego

Senior Style Associate - Sharath City Mall - Hyderabad

The Senior Style Associate leads by example, delivering exceptional customer experiences, driving sales, and ensuring operational excellence with a customer-focused mindset and adaptability.

Key Responsibilities

• Build and maintain strong customer relationships by understanding their preferences and providing tailored solutions.
• Address issues professionally and ensure customer needs are met.
• Gather customer feedback to improve products and services while addressing any concerns promptly.
• Achieve store sales targets.
• Drive solution-based sales by understanding customer needs and offering relevant products and services.
• Focus on selling higher-value products to increase the average transaction value.
• Use upselling and cross‑selling techniques to enhance customer engagement and meet sales targets.
• Demonstrate negotiation and objection‑handling to convert prospects into loyal customers.
• Adapt to changing customer needs and share product and customer insight with the team.
• Demonstrate problem‑solving skills to address challenges and manage resistance effectively.
• Show learning agility by quickly adopting new processes or strategies to improve sales and service.
• Utilize analytical thinking to make sound operational decisions.
• Independently manage store operations in the absence of the Store Manager, ensuring smooth functioning.
• Prevent shrinkage by closely monitoring inventory levels and minimizing discrepancies.
• Assist the Store Manager in managing inventory processes, including replenishment, stock takes, and tracking product turnover.
• Ensure accurate inventory records and adhere to operational guidelines to maintain efficiency.
• Follow company policies, work processes, and enforce store standard operating procedures (SOPs). Escalate any identified bottlenecks.
• Take charge of situations requiring immediate attention, including escalated customer issues, and ensure professional resolutions.
• Lead by example in fostering accountability, goal‑driven performance, and ethical practices within the team.
• Assist in training and mentoring new and existing team members to improve their understanding of products and services.

Candidate Requirements

• Minimum 2 years of retail experience (or Graduates with 2 years of experience in retail).
• Must be above 20 years of age and below 35 years of age.
• Basic computer skills and Microsoft Office.
• Proven track record of exceeding sales targets consistently.
• Experience in providing exceptional customer service and building strong customer relationships.
• Experience in mentoring team members.
• Experience in handling cash transactions and inventory management.
• Proficient in POS systems and other relevant retail technologies.
• Knowledge of visual merchandising principles.
• Positive and enthusiastic attitude.
• Excellent presentation and grooming standards.
• Flexibility and adaptability to work varied shifts.