Senior Style Associate - Meenakshi Mall - Banglore

kushals.com; Bengaluru; On-site; INR 300,000 - 520,000; Full time

Job summary

Senior Style Associate at Meenakshi Mall in Bengaluru is responsible for delivering exceptional customer experiences, driving sales, and ensuring smooth store operations with a customer-first mindset.

You will build strong customer relationships, upsell higher-value products, manage inventory, and mentor team members while maintaining high grooming and presentation standards. Flexibility to work varied shifts is required.

Qualifications

• Min HSC or Graduate with 2 years retail experience.
• Ages 20–35 years.
• Basic computer skills and MS Office.
• Proven track record of exceeding sales targets.
• Experience in providing exceptional customer service and building relationships.
• Experience in mentoring team members.
• Experience in handling cash transactions and inventory management.
• Proficient in POS systems.
• Knowledge of visual merchandising principles.
• Positive and enthusiastic attitude.
• Flexible to work varied shifts.

Responsibilities

• Lead customer-focused service and upsell to increase sales.
• Achieve store sales targets and drive revenue growth.
• Assist in store operations and SOP compliance in absence of the manager.
• Monitor inventory, stock turns and prevent shrinkage.
• Train and mentor new and existing team members.
• Maintain professional appearance and grooming standards.
• Handle cash transactions accurately and securely.

Skills

Retail sales

Customer service

Cash handling

POS proficiency

Inventory management

Visual merchandising

Team mentoring

Negotiation

Upselling

Flexibility

Education

Min HSC

Graduate

Tools

MS Office

Job description

Senior Style Associate - Meenakshi Mall - Banglore

Role Summary : The Senior Style Associate leads by example, delivering exceptional customer experiences, driving sales, and ensuring operational excellence with a customer-focused mindset and adaptability.

Key Responsibilities

Customer Focus

• Build and maintain strong customer relationships by understanding their preferences and providing tailored solutions.
• Address issues professionally and ensure customer needs are met.
• Gather customer feedback to improve products and services while addressing any concerns promptly.
• Responsible for achieving store sales targets.
• Drive solution-based sales by understanding customer needs and offering relevant products and services.
• Focus on selling higher-value products to increase the average transaction value.
• Use upselling and cross-selling techniques to enhance customer engagement and meet sales targets.
• Demonstrate negotiation and objection-handling to convert prospects into loyal customers.

Flexibility and Change Management

• Adapt to changing customer needs and share product and customer insight with the team.
• Demonstrate problem-solving skills to address challenges and manage resistance effectively.
• Show learning agility by quickly adopting new processes or strategies to improve sales and service.

Decision-Making

• Utilize analytical thinking to make sound operational decisions.
• Independently manage store operations in the absence of the

Store Operations Excellence

• Prevent shrinkage by closely monitoring inventory levels and.
• Assist the Store manager in managing inventory processes, including replenishment, stock takes, and tracking product turnover.
• Ensure accurate inventory records and adhere to operational guidelines to maintain efficiency.
• Follow company policies, work processes, and enforce store standard operating procedures (SOPs). Escalate any identified bottlenecks.
• Take charge of situations requiring immediate attention, including escalated customer issues, and ensure professional resolutions.
• Lead by example in fostering accountability, goal-driven performance, and ethical practices within the team.
• Assist in training and mentoring new and existing team members to improve their understanding of products and services.

Candidate Requirement

• Min HSC 2 years of retail experience/ Graduates with 2 years of experience in retail.
• Must be above 20 years of age and below 35 years of age.
• Basic computer skills and microsoft office
• Proven track record of exceeding sales targets consistently
• Experience in providing exceptional customer service and building strong customer relationships
• Experience in mentoring team members
• Experience in handling cash transactions and inventory management
• Proficient in POS systems and other relevant retail technologies
• Knowledge of visual merchandising principles
• Positive and enthusiastic attitude
• Excellent presentation and grooming standards
• Flexibility and adaptability to work varied shifts