Senior Style Associate - Nexus Mall -Kuaktpally

kushals.com; Hyderabad; On-site; INR 180,000 - 300,000; Full time

Job summary

A retail chain is seeking a Senior Style Associate in Hyderabad to deliver excellent customer experiences and drive sales. The ideal candidate should have at least 2 years of retail experience, a positive attitude, and the ability to manage store operations effectively. Responsibilities include building customer relationships, achieving sales targets, and mentoring team members. A good understanding of inventory management and POS systems is beneficial. This role also requires flexibility in working hours and a commitment to operational excellence.

Qualifications

• Retail experience of at least 2 years, or equivalent education.
• Must be between 20 and 35 years of age.
• Positive attitude and excellent grooming standards.
• Proven track record of exceeding sales targets.
• Experience in providing exceptional customer service and building relationships.
• Experience in mentoring team members.
• Proficient in POS systems and retail technologies.
• Knowledge of visual merchandising principles.

Responsibilities

• Build and maintain customer relationships.
• Achieve store sales targets and enhance transaction values.
• Adapt to changing customer needs and lead by example.
• Assist in training and mentoring team members to improve product knowledge and service.
• Maintain inventory accuracy and assist with stock replenishment and turnover.

Skills

Customer relationship management

Sales negotiation

Problem solving

Communication skills

Team leadership

Visual merchandising

Education

Min HSC/Graduates with 2 years of experience in retail

Graduate

Tools

POS systems

Microsoft Office

Job description

Senior Style Associate - Nexus Mall -Kuaktpally

Role Summary: The Senior Style Associate leads by example, delivering exceptional customer experiences, driving sales, and ensuring operational excellence with a customer‑focused mindset and adaptability.

Responsibilities

Customer Focus

• Build and maintain strong customer relationships by understanding their preferences and providing tailored solutions.
• Address issues professionally and ensure customer needs are met.
• Gather customer feedback to improve products and services while addressing any concerns promptly.
• Responsible for achieving store sales targets.
• Drive solution‑based sales by understanding customer needs and offering relevant products and services.
• Focus on selling higher‑value products to increase the average transaction value.
• Use upselling and cross‑selling techniques to enhance customer engagement and meet sales targets.
• Demonstrate negotiation and objection‑handling to convert prospects into loyal customers.

Flexibility and Change Management

• Adapt to changing customer needs and share product and customer insight with the team.
• Demonstrate problem‑solving skills to address challenges and manage resistance effectively.
• Show learning agility by quickly adopting new processes or strategies to improve sales and service.

Decision‑Making

• Utilize analytical thinking to make sound operational decisions.
• Independently manage store operations in the absence of the

Store Operations Excellence

• Prevent shrinkage by closely monitoring inventory levels and
• Assist the Store manager in managing inventory processes, including replenishment, stock takes, and tracking product turnover.
• Ensure accurate inventory records and adhere to operational guidelines to maintain efficiency.
• Follow company policies, work processes, and enforce store standard operating procedures (SOPs). Escalate any identified bottlenecks.
• Take charge of situations requiring immediate attention, including escalated customer issues, and ensure professional resolutions.
• Lead by example in fostering accountability, goal‑driven performance, and ethical practices within the team.
• Assist in training and mentoring new and existing team members to improve their understanding of products and services.

Candidate Requirements

• Min HSC 2 years of retail experience/Graduates with 2 years of experience in retail.
• Must be above 20 years of age and below 35 years of age.
• Basic computer skills and Microsoft office.
• Proven track record of exceeding sales targets consistently.
• Experience in providing exceptional customer service and building strong customer relationships.
• Experience in mentoring team members.
• Experience in handling cash transactions and inventory management.
• Proficient in POS systems and other relevant retail technologies.
• Knowledge of visual merchandising principles.
• Positive and enthusiastic attitude.
• Excellent presentation and grooming standards.
• Flexibility and adaptability to work varied shifts.