Senior Style Associate - AVALAPALLI - Hosur

kushals.com; Krishnagiri District; On-site; INR 400,000 - 650,000; Full time

Job summary

Kushals in Hosur is seeking a Senior Style Associate to lead by example, delivering exceptional customer experiences and driving sales with a customer-focused mindset.

You will build strong customer relationships, achieve store targets, manage inventory, and mentor the team while adhering to SOPs and adapting to shift changes.

Qualifications

• Minimum HSC with 2 years of retail experience.
• Graduate with 2 years of retail experience.
• Must be 20–35 years old with basic computer skills.

Responsibilities

• Build and maintain strong customer relationships and provide tailored solutions.
• Achieve store sales targets and drive solution-based sales.
• Upsell higher-value products and demonstrate negotiation skills.
• Assist in inventory management, replenishment, and stock takes.
• Support store manager and mentor new and existing team members.

Skills

Retail experience

Customer service

Sales targets

Education

HSC / 12th standard

Graduate with 2 years retail experience

Tools

POS systems

Job description

Senior Style Associate - AVALAPALLI - Hosur

The Senior Style Associate leads by example, delivering exceptional customer experiences, driving sales, and ensuring operational excellence with a customer-focused mindset and adaptability.

Key Responsibilities

• Customer Focus
  • Build and maintain strong customer relationships by understanding their preferences and providing tailored solutions.
  • Address issues professionally and ensure customer needs are met.
  • Gather customer feedback to improve products and services while addressing any concerns promptly.
  • Responsible for achieving store sales targets.
  • Drive solution-based sales by understanding customer needs and offering relevant products and services.
  • Focus on selling higher-value products to increase the average transaction value.
  • Use upselling and cross-selling techniques to enhance customer engagement and meet sales targets.
  • Demonstrate negotiation and objection-handling to convert prospects into loyal customers.
• Flexibility and Change Management
  • Adapt to changing customer needs and share product and customer insight with the team.
  • Demonstrate problem-solving skills to address challenges and manage resistance effectively.
  • Show learning agility by quickly adopting new processes or strategies to improve sales and service.
• Decision-Making
  • Utilize analytical thinking to make sound operational decisions.
  • Independently manage store operations in the absence of the Store Manager, ensuring smooth functioning.
• Store Operations Excellence
  • Prevent shrinkage by closely monitoring inventory levels and minimizing discrepancies.
  • Assist the Store manager in managing inventory processes, including replenishment, stock takes, and tracking product turnover.
  • Ensure accurate inventory records and adhere to operational guidelines to maintain efficiency.
  • Follow company policies, work processes, and enforce store standard operating procedures (SOPs). Escalate any identified bottlenecks.
  • Take charge of situations requiring immediate attention, including escalated customer issues, and ensure professional resolutions.
  • Lead by example in fostering accountability, goal-driven performance, and ethical practices within the team.
  • Assist in training and mentoring new and existing team members to improve their understanding of products and services.

Candidate Requirement

• Min HSC 2 years of retail experience/ Graduates with 2 years of experience in retail.
• Must be above 20 years of age and below 35 years of age.
• Basic computer skills and microsoft office
• Proven track record of exceeding sales targets consistently
• Experience in providing exceptional customer service and building strong customer relationships
• Experience in mentoring team members
• Experience in handling cash transactions and inventory management
• Proficient in POS systems and other relevant retail technologies
• Knowledge of visual merchandising principles
• Positive and enthusiastic attitude
• Excellent presentation and grooming standards
• Flexibility and adaptability to work varied shifts