Senior Style Associate - Parklane - Hyderabad

Kushals Fashion Jewellery; Hyderabad; On-site; INR 180,000 - 300,000; Full time

Job summary

Kushals Fashion Jewellery in Hyderabad is seeking a Senior Style Associate to lead by example, deliver exceptional customer experiences, and drive store sales with a customer-first mindset.

You will upsell, manage stock, support operations, and ensure visual merchandising standards while mentoring team members and handling cash transactions with integrity.

Flexibility for varied shifts and a passion for fashion will help you succeed in a fast-paced retail environment.

Qualifications

• Min HSC with 2 years of retail experience or a graduate with 2 years retail experience.
• Age between 20 and 35.
• Proven track record of exceeding sales targets.
• Experience in customer service and building relationships.
• Experience mentoring team and handling cash and inventory.

Responsibilities

• Build and maintain strong customer relationships and provide tailored solutions.
• Achieve store sales targets and drive upsell/cross-sell.
• Lead with accountability and train team members.
• Assist in inventory replenishment, stock takes, and turnover.
• Follow SOPs and escalate bottlenecks.

Skills

Customer service

Sales

Cash handling

POS systems

Inventory management

Visual merchandising

Team mentoring

Communication

Problem-solving

Adaptability

Education

HSC or equivalent

Graduates with 2 years retail experience

Tools

Microsoft Office

Job description

Job Title : Senior Style Associate

Department: Retail Stores

Reports To: Store Manager

Role Summary

The Senior Style Associate leads by example, delivering exceptional customer experiences, driving sales, and ensuring operational excellence with a customer-focused mindset and adaptability.

Key Responsibilities

Customer Focus

• Build and maintain strong customer relationships by understanding their preferences and providing tailored solutions.
• Address issues professionally and ensure customer needs are met.
• Gather customer feedback to improve products and services while addressing any concerns promptly.

Sales Mastery

• Responsible for achieving store sales targets.
• Drive solution-based sales by understanding customer needs and offering relevant products and services.
• Focus on selling higher-value products to increase the average transaction value.
• Use upselling and cross-selling techniques to enhance customer engagement and meet sales targets.
• Demonstrate negotiation and objection-handling to convert prospects into loyal customers.

Flexibility and Change Management

• Adapt to changing customer needs and share product and customer insight with the team.
• Demonstrate problem-solving skills to address challenges and manage resistance effectively.
• Show learning agility by quickly adopting new processes or strategies to improve sales and service.

Decision-Making

• Utilize analytical thinking to make sound operational decisions.
• Independently manage store operations in the absence of the Store Manager, ensuring smooth functioning.

Store Operations Excellence

• Prevent shrinkage by closely monitoring inventory levels and minimizing discrepancies.
• Assist the Store manager in managing inventory processes, including replenishment, stock takes, and tracking product turnover.
• Ensure accurate inventory records and adhere to operational guidelines to maintain efficiency.
• Follow company policies, work processes, and enforce store standard operating procedures (SOPs). Escalate any identified bottlenecks.

Leadership Excellence

• Take charge of situations requiring immediate attention, including escalated customer issues, and ensure professional resolutions.
• Lead by example in fostering accountability, goal-driven performance, and ethical practices within the team.
• Assist in training and mentoring new and existing team members to improve their understanding of products and services.

Candidate Requirements

• Min HSC. 2 years of retail experience / Graduates with 2 years of experience in retail.
• Must be above 20 years of age and below 35 years of age.
• Basic computer skills and Microsoft Office.
• Proven track record of exceeding sales targets consistently.
• Experience in providing exceptional customer service and building strong customer relationships.
• Experience in mentoring team members.
• Experience in handling cash transactions and inventory management.
• Proficient in POS systems and other relevant retail technologies.
• Knowledge of visual merchandising principles.
• Positive and enthusiastic attitude.
• Excellent presentation and grooming standards.
• Flexibility and adaptability to work varied shifts.