Senior Style Associate - PHOENIX MALL WHITEFIELD - Bangalore

kushals.com; Bengaluru; On-site; INR 260,000 - 420,000; Full time

Job summary

Kushals is seeking a Senior Style Associate in Bengaluru to lead customer-focused service, drive sales, and manage store operations. You will build relationships, upsell products, handle cash and inventory, and mentor team members in a fast-paced retail environment.

The role requires 2 years of retail experience or a graduate with similar exposure, strong communication, and a polished presentation. Shifts can vary to meet business needs.

Qualifications

• Min HSC and 2 years of retail experience or graduates with 2 years of retail experience.
• Must be above 20 and below 35 years of age.
• Basic computer skills and Microsoft Office.
• Proven track record of exceeding sales targets.
• Experience in providing exceptional customer service and building strong customer relationships.
• Experience in mentoring team members.
• Experience in handling cash transactions and inventory management.
• Proficient in POS systems and other retail technologies.
• Knowledge of visual merchandising principles.
• Positive and enthusiastic attitude.
• Excellent presentation and grooming standards.
• Flexibility and adaptability to work varied shifts.

Responsibilities

• Lead customer-focused service to build relationships and drive sales.
• Address issues professionally and ensure customer needs are met.
• Gather feedback to improve products and services.
• Aim to achieve store sales targets and drive value through upselling.
• Use upselling and cross-selling to enhance engagement and meet targets.
• Demonstrate negotiation and objection-handling to close sales.
• Manage store operations in absence of Store Manager.
• Monitor inventory, replenishment, stock takes, and turnover.
• Follow SOPs and escalate bottlenecks when needed.
• Mentor and train team members on products and processes.

Skills

Customer focus

Sales skills

Team mentoring

Cash handling

POS systems

Visual merchandising

Communication

Flexibility

Grooming standards

Presentation

Microsoft Office

Education

HSC

Tools

POS systems

Microsoft Office

Job description

Bangalore North, India | Posted on 09/21/2026

The Senior Style Associate leads by example, delivering exceptional customer experiences, driving sales, and ensuring operational excellence with a customer-focused mindset and adaptability.

Customer Focus

Build and maintain strong customer relationships by understanding their preferences and providing tailored solutions.

Address issues professionally and ensure customer needs are met.

Gather customer feedback to improve products and services while addressing any concerns promptly.

Responsible for achieving store sales targets.

Drive solution-based sales by understanding customer needs and offering relevant products and services.

Focus on selling higher-value products to increase the average transaction value.

Use upselling and cross-selling techniques to enhance customer engagement and meet sales targets.

Demonstrate negotiation and objection-handling to convert prospects into loyal customers.

Flexibility and Change Management

Adapt to changing customer needs and share product and customer insight with the team.

Demonstrate problem-solving skills to address challenges and manage resistance effectively.

Show learning agility by quickly adopting new processes or strategies to improve sales and service.

Decision-Making

Utilize analytical thinking to make sound operational decisions.

Independently manage store operations in the absence of the Store Manager, ensuring smooth functioning.

Store Operations Excellence

Prevent shrinkage by closely monitoring inventory levels and minimizing discrepancies.

Assist the Store manager in managing inventory processes, including replenishment, stock takes, and tracking product turnover.

Ensure accurate inventory records and adhere to operational guidelines to maintain efficiency.

Follow company policies, work processes, and enforce store standard operating procedures (SOPs). Escalate any identified bottlenecks.

Take charge of situations requiring immediate attention, including escalated customer issues, and ensure professional resolutions.

Lead by example in fostering accountability, goal-driven performance, and ethical practices within the team.

Assist in training and mentoring new and existing team members to improve their understanding of products and services.

Min HSC 2 years of retail experience/ Graduates with 2 years of experience in retail.

Must be above 20 years of age and below 35 years of age.

Basic computer skills and microsoft office

Proven track record of exceeding sales targets consistently

Experience in providing exceptional customer service and building strong customer relationships

Experience in mentoring team members

Experience in handling cash transactions and inventory management

Proficient in POS systems and other relevant retail technologies

Knowledge of visual merchandising principles

Positive and enthusiastic attitude

Excellent presentation and grooming standards

Flexibility and adaptability to work varied shifts