Senior Style Associate - RMZ Mall- Bangalore

kushals.com; Bengaluru; On-site; INR 250,000 - 420,000; Full time

Job summary

kushals.com in Bengaluru, India seeks a Senior Style Associate to drive sales, deliver exceptional customer experiences, and ensure smooth store operations. The role requires building strong customer relationships, mentoring team members, and managing inventory while achieving targets.

The candidate should have at least two years of retail experience, be aged between 21 and 35, and be proficient with POS systems and MS Office. Flexibility for shifts is preferred.

Qualifications

• Min HSC and two years retail experience.
• Graduate with two years retail experience.
• Age between 21 and 35 years.
• Basic computer skills and MS Office.
• Proven track record of exceeding sales targets.
• Experience in delivering excellent customer service and building relationships.
• Experience in mentoring team members.
• Handling cash transactions and inventory management.
• Proficient in POS systems and retail technologies.
• Knowledge of visual merchandising principles.
• Positive attitude with flexibility for shifts.

Responsibilities

• Lead customer interactions to deliver exceptional service and drive sales.
• Achieve store sales targets through solution-based selling.
• Build and maintain strong customer relationships and understand preferences.
• Upsell higher-value products and use cross-selling techniques.
• Assist in inventory management, stock replenishment, and stock takes.
• Ensure compliance with SOPs, policies, and procedures.
• Mentor and train new and existing team members.
• Handle cash transactions accurately and manage POS operations.

Skills

Customer service

Sales targets

Relationship building

Upselling

Cross-selling

Team mentoring

POS systems

Visual merchandising

Communication

Presentation & grooming

Education

Higher Secondary Certificate (HSC)

Graduate

Tools

POS systems

Microsoft Office

Job description

• Country India

Job Description

Job Title : Senior Style Associate

Reports To : Store Manager

Role Summary : The Senior Style Associate leads by example, delivering exceptional customer experiences, driving sales, and ensuring operational excellence with a customer-focused mindset and adaptability.

Key

Responsibilitie

s

Customer Focus

• Build and maintain strong customer relationships by
• understanding their preferences and providing tailored
• solutions.
• Address issues professionally and ensure customer needs are
• met.
• Gather customer feedback to improve products and services
• while addressing any concerns promptly.
• Responsible for achieving store sales targets.
• Drive solution-based sales by understanding customer needs
• and offering relevant products and services.
• Focus on selling higher-value products to increase the
• average transaction value.
• Use upselling and cross-selling techniques to enhance
• customer engagement and meet sales targets.
• Demonstrate negotiation and objection-handling to convert
• prospects into loyal customers.

Flexibility and Change Management

• Adapt to changing customer needs and share product and
• customer insight with the team.
• Demonstrate problem-solving skills to address challenges and
• manage resistance effectively.
• Show learning agility by quickly adopting new processes or
• strategies to improve sales and service.

Decision-Making

• Utilize analytical thinking to make sound operational decisions.
• Independently manage store operations in the absence of the

Store Operations Excellence

• Prevent shrinkage by closely monitoring inventory levels and
• Assist the Store manager in managing inventory processes,
• including replenishment, stock takes, and tracking product
• turnover.
• Ensure accurate inventory records and adhere to operational
• guidelines to maintain efficiency.
• Follow company policies, work processes, and enforce store
• standard operating procedures (SOPs). Escalate any identified
• bottlenecks.
• Take charge of situations requiring immediate attention,
• including escalated customer issues, and ensure professional
• resolutions.
• Lead by example in fostering accountability, goal-driven
• performance, and ethical practices within the team.
• Assist in training and mentoring new and existing team
• members to improve their understanding of products and
• services.

Candidate

Requirement

• Min HSC 2 years of retail experience/ Graduates with 2 years
• of experience in retail.
• Must be above 20 years of age and below 35 years of age.
• Basic computer skills and microsoft office
• Proven track record of exceeding sales targets consistently
• Experience in providing exceptional customer service and
• building strong customer relationships
• Experience in mentoring team members
• Experience in handling cash transactions and inventory
• management
• Proficient in POS systems and other relevant retail
• technologies
• Knowledge of visual merchandising principles
• Positive and enthusiastic attitude
• Excellent presentation and grooming standards
• Flexibility and adaptability to work varied shifts