Senior Style Associate - Bel Road - Bangalore

kushals.com; Bengaluru; On-site; INR 210,000 - 350,000; Full time

Job summary

kushals.com in Bengaluru seeks a Senior Style Associate to lead by example, delivering exceptional customer experiences while driving sales and maintaining store operations with strict SOP adherence.

The role focuses on understanding customer needs, upselling higher-value products, mentoring team members, and ensuring accurate inventory and cash handling.

Qualifications

• Min HSC; 2 years of retail experience.
• Age between 20 and 35 years.
• Basic computer skills and MS Office.
• Proven track record of exceeding sales targets.
• Experience in providing exceptional customer service and building relationships.
• Experience in mentoring team members.
• Experience in handling cash transactions and inventory management.
• Proficient in POS systems and related retail technologies.
• Knowledge of visual merchandising principles.
• Positive and enthusiastic attitude; good grooming.
• Flexible to work varied shifts.

Responsibilities

• Build and maintain strong customer relationships.
• Address issues professionally and meet customer needs.
• Drive sales and achieve store targets.
• Lead solution-based sales; upsell relevant products.
• Focus on selling higher-value items to raise AOV.
• Monitor inventory and prevent shrinkage; assist in stock takes.

Skills

Retail experience

Basic computer skills

Microsoft Office

Sales targets

Customer service

Mentoring team members

Cash handling

Inventory management

POS systems

Visual merchandising

Customer engagement

Shifts flexibility

Education

HSC or higher

Graduate in any discipline

Tools

POS systems

Microsoft Office

Inventory software

Job description

• Country India

Job Description

Job Title : Senior Style Associate

Reports To : Store Manager

Role Summary : The Senior Style Associate leads by example, delivering exceptional customer experiences, driving sales, and ensuring operational excellence with a customer-focused mindset and adaptability.

Key

Responsibilitie

s

Customer Focus

• Build and maintain strong customer relationships by understanding their preferences and providing tailored solutions.
• Address issues professionally and ensure customer needs are met.
• Gather customer feedback to improve products and services while addressing any concerns promptly.
• Responsible for achieving store sales targets.
• Drive solution-based sales by understanding customer needs and offering relevant products and services.
• Focus on selling higher-value products to increase the average transaction value.
• Use upselling and cross-selling techniques to enhance customer engagement and meet sales targets.
• Demonstrate negotiation and objection-handling to convert prospects into loyal customers.

Flexibility and Change Management

• Adapt to changing customer needs and share product and customer insight with the team.
• Demonstrate problem-solving skills to address challenges and manage resistance effectively.
• Show learning agility by quickly adopting new processes or strategies to improve sales and service.

Decision-Making

• Utilize analytical thinking to make sound operational decisions.

Store Operations Excellence

• Prevent shrinkage by closely monitoring inventory levels and
• Assist the Store manager in managing inventory processes, including replenishment, stock takes, and tracking product turnover.
• Ensure accurate inventory records and adhere to operational guidelines to maintain efficiency.
• Follow company policies, work processes, and enforce store standard operating procedures (SOPs). Escalate any identified bottlenecks.
• Take charge of situations requiring immediate attention, including escalated customer issues, and ensure professional resolutions.
• Lead by example in fostering accountability, goal-driven performance, and ethical practices within the team.
• Assist in training and mentoring new and existing team members to improve their understanding of products and services.

Candidate

Requirement

• : Min HSC 2 years of retail experience/ Graduates with 2 years of experience in retail.
• Must be above 20 years of age and below 35 years of age.
• Basic computer skills and microsoft office
• Proven track record of exceeding sales targets consistently
• Experience in providing exceptional customer service and building strong customer relationships.
• Experience in mentoring team members
• Experience in handling cash transactions and inventory management.
• Proficient in POS systems and other relevant retail technologies.
• Knowledge of visual merchandising principles
• Positive and enthusiastic attitude
• Excellent presentation and grooming standards
• Flexibility and adaptability to work varied shifts