Senior Style Associate -CHN - NEXUS VIJAYA MALL

kushals.com; Chennai; On-site; INR 279,000 - 390,600; Full time

Job summary

Kushals.com is searching for a Senior Style Associate in Chennai to lead in delivering exceptional customer experiences while driving sales. This role requires a minimum of two years of retail experience and a strong ability to manage customer relationships and sales targets. The ideal candidate must demonstrate flexibility and adaptability in a fast-paced environment and possess basic computer skills and proficiency in POS systems. Join us to excel in a dynamic team environment.

Qualifications

• Minimum HSC with 2 years retail experience, or graduates with 2 years experience.
• Must be aged between 20 and 35 years.
• Proven track record of exceeding sales targets.

Responsibilities

• Build and maintain strong customer relationships.
• Drive sales and meet store targets.
• Provide tailored solutions based on customer feedback.

Skills

Retail experience

Customer service

Sales targeting

Mentoring

Basic computer skills

Inventory management

POS proficiency

Visual merchandising

Education

HSC or Graduates

Job description

Senior Style Associate -CHN - NEXUS VIJAYA MALL

Chennai City Corporation, India | Posted on 04/21/2026

Role Summary: The Senior Style Associate leads by example, delivering exceptional customer experiences, driving sales, and ensuring operational excellence with a customer-focused mindset and adaptability.

Responsibilities

• Customer Focus: Build and maintain strong customer relationships by understanding their preferences and providing tailored solutions.
• Customer Focus: Address issues professionally and ensure customer needs are met.
• Customer Focus: Gather customer feedback to improve products and services while addressing any concerns promptly.
• Customer Focus: Responsible for achieving store sales targets.
• Customer Focus: Drive solution-based sales by understanding customer needs and offering relevant products and services.
• Customer Focus: Focus on selling higher-value products to increase the average transaction value.
• Customer Focus: Use upselling and cross-selling techniques to enhance customer engagement and meet sales targets.
• Customer Focus: Demonstrate negotiation and objection-handling to convert prospects into loyal customers.

Flexibility and Change Management

• Adapt to changing customer needs and share product and customer insight with the team.
• Demonstrate problem-solving skills to address challenges and manage resistance effectively.
• Show learning agility by quickly adopting new processes or strategies to improve sales and service.

Decision-Making

• Utilize analytical thinking to make sound operational decisions.
• Independently manage store operations in the absence of the Store Manager.

Store Operations Excellence

• Prevent shrinkage by closely monitoring inventory levels and
• Assist the Store Manager in managing inventory processes, including replenishment, stock takes, and tracking product turnover.
• Ensure accurate inventory records and adhere to operational guidelines to maintain efficiency.
• Follow company policies, work processes, and enforce store standard operating procedures (SOPs). Escalate any identified bottlenecks.
• Take charge of situations requiring immediate attention, including escalated customer issues, and ensure professional resolutions.
• Lead by example in fostering accountability, goal-driven performance, and ethical practices within the team.
• Assist in training and mentoring new and existing team members to improve their understanding of products and services.

Candidate Requirement

• Min HSC 2 years of retail experience / Graduates with 2 years of experience in retail.
• Must be above 20 years of age and below 35 years of age.
• Basic computer skills and Microsoft Office.
• Proven track record of exceeding sales targets consistently.
• Experience in providing exceptional customer service and building strong customer relationships.
• Experience in mentoring team members.
• Experience in handling cash transactions and inventory management.
• Proficient in POS systems and other relevant retail technologies.
• Knowledge of visual merchandising principles.
• Positive and enthusiastic attitude.
• Excellent presentation and grooming standards.
• Flexibility and adaptability to work varied shifts.