Senior Style Associate-ADYAR- CHN

kushals.com; Chennai District; Sur place; INR 350 000 - 550 000; Plein temps

Résumé du poste

Chennai City Corporation in Chennai is seeking a Senior Style Associate who leads by example to deliver exceptional customer experiences, drive sales, and maintain operational excellence. You will understand customer needs and offer tailored solutions while ensuring smooth store performance.

The role requires mentoring team members, handling cash and inventory, and upholding SOPs. You will adapt to changing customer demands, monitor inventory, and help achieve sales targets with integrity and

Qualifications

• Min HSC with 2 years retail experience or graduate with 2 years retail experience.
• Aged 20–35 years.
• Proficient in basic computer skills and MS Office.
• Proven track record of consistently exceeding sales targets.
• Experience in customer service and building relationships.
• Experience mentoring team members.
• Experience handling cash and inventory management.
• Proficient in POS systems and retail technologies.
• Knowledge of visual merchandising principles.
• Positive, enthusiastic attitude; flexible to varied shifts.

Responsabilités

• Build and maintain strong customer relationships to tailor solutions.
• Drive solution-based sales and increase average transaction value.
• Assist in inventory replenishment, stock takes, and turnover tracking.
• Ensure accurate inventory records and adherence to SOPs.
• Lead store operations in the absence of the Store Manager.
• Mentor and train team members on products and services.

Connaissances

Customer focus

Sales

Communication

Negotiation

Team leadership

Adaptability

Description du poste

Chennai City Corporation, India | Posted on 09/01/2026

The Senior Style Associate leads by example, delivering exceptional customer experiences, driving sales, and ensuring operational excellence with a customer-focused mindset and adaptability.

Customer Focus

• Build and maintain strong customer relationships by understanding their preferences and providing tailored solutions.
• Address issues professionally and ensure customer needs are met.
• Gather customer feedback to improve products and services while addressing any concerns promptly.
• Responsible for achieving store sales targets.
• Drive solution-based sales by understanding customer needs and offering relevant products and services.
• Focus on selling higher-value products to increase the average transaction value.
• Use upselling and cross-selling techniques to enhance customer engagement and meet sales targets.
• Demonstrate negotiation and objection-handling to convert prospects into loyal customers.

Flexibility and Change Management

• Adapt to changing customer needs and share product and customer insight with the team.
• Demonstrate problem-solving skills to address challenges and manage resistance effectively.
• Show learning agility by quickly adopting new processes or strategies to improve sales and service.

Decision-Making

• Utilize analytical thinking to make sound operational decisions.
• Independently manage store operations in the absence of the Store Manager, ensuring smooth functioning.

Store Operations Excellence

• Prevent shrinkage by closely monitoring inventory levels and minimizing discrepancies.
• Assist the Store manager in managing inventory processes, including replenishment, stock takes, and tracking product turnover.
• Ensure accurate inventory records and adhere to operational guidelines to maintain efficiency.
• Follow company policies, work processes, and enforce store standard operating procedures (SOPs). Escalate any identified bottlenecks.
• Take charge of situations requiring immediate attention, including escalated customer issues, and ensure professional resolutions.
• Lead by example in fostering accountability, goal-driven performance, and ethical practices within the team.
• Assist in training and mentoring new and existing team members to improve their understanding of products and services.

Requirements

• Min HSC 2 years of retail experience/ Graduates with 2 years of experience in retail.
• Must be above 20 years of age and below 35 years of age.
• Basic computer skills and microsoft office
• Proven track record of exceeding sales targets consistently
• Experience in providing exceptional customer service and building strong customer relationships
• Experience in mentoring team members
• Experience in handling cash transactions and inventory management
• Proficient in POS systems and other relevant retail technologies
• Knowledge of visual merchandising principles
• Positive and enthusiastic attitude
• Excellent presentation and grooming standards
• Flexibility and adaptability to work varied shifts