Senior Style Associate - CHN - PAPER MILL ROAD

kushals.com; Chennai; On-site; INR 400,000 - 600,000; Full time

Job summary

kushals.com is seeking a Senior Style Associate in Chennai to lead customer service and drive sales in retail operations. The ideal candidate should have at least HSC and 2 years of retail experience, be proficient in Microsoft Office, and have a proven track record in exceeding sales targets. Responsibilities include building customer relationships, managing inventory processes, and mentoring team members. A positive attitude and excellent presentation skills are essential. Join us to deliver exceptional experiences and achieve operational excellence.

Qualifications

• Must be above 20 years of age and below 35 years of age.
• Proven track record of exceeding sales targets consistently.
• Experience in providing exceptional customer service and building strong customer relationships.

Responsibilities

• Build and maintain strong customer relationships.
• Drive solution-based sales by understanding customer needs.
• Assist in managing inventory processes and accuracy.

Skills

Customer service

Sales performance

Problem-solving

Team mentoring

Flexibility

Visual merchandising

Education

Minimum HSC with 2 years retail experience or Graduates with 2 years experience

Tools

Microsoft Office

POS systems

Job description

Senior Style Associate - CHN - PAPER MILL ROAD

1A, Paper Mills Road, Anjugam Nagar, Peravallur, Perambur, Chennai, Tamil Nadu 600082, India | Posted on 04/30/2026

• City: 1A, Paper Mills Road, Anjugam Nagar, Peravallur, Perambur, Chennai, Tamil Nadu 600082
• Country: India

Job Description

Job Title: Senior Style Associate

Reports To: Store Manager

Role Summary: The Senior Style Associate leads by example, delivering exceptional customer experiences, driving sales, and ensuring operational excellence with a customer-focused mindset and adaptability.

Key Responsibilities

• Customer Focus: Build and maintain strong customer relationships by understanding their preferences and providing tailored solutions.
• Address issues professionally and ensure customer needs are met.
• Gather customer feedback to improve products and services while addressing any concerns promptly.
• Responsible for achieving store sales targets.
• Drive solution-based sales by understanding customer needs and offering relevant products and services.
• Focus on selling higher-value products to increase the average transaction value.
• Use upselling and cross-selling techniques to enhance customer engagement and meet sales targets.
• Demonstrate negotiation and objection-handling to convert prospects into loyal customers.

Flexibility and Change Management

• Adapt to changing customer needs and share product and customer insight with the team.
• Demonstrate problem‑solving skills to address challenges and manage resistance effectively.
• Show learning agility by quickly adopting new processes or strategies to improve sales and service.

Decision‑Making

• Utilize analytical thinking to make sound operational decisions.

Store Operations Excellence

• Prevent shrinkage by closely monitoring inventory levels.
• Assist the Store Manager in managing inventory processes, including replenishment, stock takes, and tracking product turnover.
• Ensure accurate inventory records and adhere to operational guidelines to maintain efficiency.
• Follow company policies, work processes, and enforce store standard operating procedures (SOPs). Escalate any identified bottlenecks.
• Take charge of situations requiring immediate attention, including escalated customer issues, and ensure professional resolutions.
• Lead by example in fostering accountability, goal-driven performance, and ethical practices within the team.
• Assist in training and mentoring new and existing team members to improve their understanding of products and services.

Candidate Requirements

• Minimum HSC and 2 years of retail experience / Graduates with 2 years of experience in retail.
• Must be above 20 years of age and below 35 years of age.
• Basic computer skills and Microsoft Office.
• Proven track record of exceeding sales targets consistently.
• Experience in providing exceptional customer service and building strong customer relationships.
• Experience mentoring team members.
• Experience in handling cash transactions and inventory management.
• Proficient in POS systems and other relevant retail technologies.
• Knowledge of visual merchandising principles.
• Positive and enthusiastic attitude.
• Excellent presentation and grooming standards.
• Flexibility and adaptability to work varied shifts.