Store Manager - CHN - NEXUS VIJAYA MALL

kushals.com; Chennai District; On-site; INR 180,000 - 240,000; Full time

Job summary

kushals.com in Chennai, Tamil Nadu, is hiring for a retail store role focused on customer relationships, sales targets, and product knowledge. You will engage with customers, upsell higher-value items, and maintain inventory accuracy on a dynamic sales floor.

The role requires strong communication, ability to handle cash and POS systems, and flexibility to work shifts. Training provided to improve product knowledge and service standards.

Qualifications

• Min HSC with 2 years of retail experience.
• Age between 20 and 35 years.
• Proven track record of exceeding sales targets.
• Experience in providing exceptional customer service and building relationships.
• Experience in handling cash, inventory management, and POS systems.
• Proficient in MS Office and basic tech.
• Knowledge of visual merchandising.
• Willingness to work varied shifts.

Responsibilities

• Build and maintain strong customer relationships.
• Address issues professionally and ensure customer needs are met.
• Drive solution-based sales and upsell to increase AOV.
• Assist Store Manager with replenishment, stock takes and turnover tracking.
• Follow SOPs and escalate bottlenecks.
• Mentor new and existing team members.
• Lead by example with accountability and ethics.

Skills

Customer focus

Sales targets

Upselling

Cross-selling

Negotiation

Problem solving

Learning agility

Team collaboration

Education

Min HSC

Tools

POS systems

Microsoft Office

Job description

• City 2nd floor ,183, Great Southern Trunk Rd, Arcot Rd, Vadapalani, Nexus Vijaya Mall, Chennai, Tamil Nadu,
• State/Province Tamil Nadu
• Country India

Job Description

Customer Focus

• Build and maintain strong customer relationships by understanding their preferences and providing tailored solutions.
• Address issues professionally and ensure customer needs are met.
• Gather customer feedback to improve products and services while addressing any concerns promptly.
• Responsible for achieving store sales targets.
• Drive solution-based sales by understanding customer needs and offering relevant products and services.
• Focus on selling higher-value products to increase the average transaction value.
• Use upselling and cross-selling techniques to enhance customer engagement and meet sales targets.
• Demonstrate negotiation and objection-handling to convert prospects into loyal customers.

Flexibility and Change Management

• Adapt to changing customer needs and share product and customer insight with the team.
• Demonstrate problem-solving skills to address challenges and manage resistance effectively.
• Show learning agility by quickly adopting new processes or strategies to improve sales and service.

Decision-Making

• Utilize analytical thinking to make sound operational decisions.
• Independently manage store operations in the absence of the

Store Operations Excellence

• Prevent shrinkage by closely monitoring inventory levels and
• Assist the Store manager in managing inventory processes, including replenishment, stock takes, and tracking product turnover.
• Ensure accurate inventory records and adhere to operational guidelines to maintain efficiency.
• Follow company policies, work processes, and enforce store standard operating procedures (SOPs). Escalate any identified bottlenecks.
• Take charge of situations requiring immediate attention, including escalated customer issues, and ensure professional resolutions.
• Lead by example in fostering accountability, goal-driven performance, and ethical practices within the team.
• Assist in training and mentoring new and existing team members to improve their understanding of products and services.

Requirements

• Min HSC 2 years of retail experience/ Graduates with 2 years of experience in retail.
• Must be above 20 years of age and below 35 years of age.
• Basic computer skills and microsoft office
• Proven track record of exceeding sales targets consistently
• Experience in providing exceptional customer service and building strong customer relationships
• Experience in mentoring team members
• Experience in handling cash transactions and inventory management
• Proficient in POS systems and other relevant retail technologies
• Knowledge of visual merchandising principles
• Positive and enthusiastic attitude
• Excellent presentation and grooming standards
• Flexibility and adaptability to work varied shifts