Senior Style Associate - CHN - MARINA MALL

kushals.com; Chennai District; On-site; INR 260,000 - 360,000; Full time

Job summary

The Marina Mall, Chennai-based retailer kushals.com is seeking a Senior Style Associate to drive customer-focused sales at CHN - MARINA MALL. You will build lasting relationships, understand preferences, and provide tailored fashion solutions while meeting sales targets.

Responsibilities include store operations, inventory control, mentoring team members, and delivering high-quality service with strong presentation and grooming standards. Flexibility for shifts is required.

Qualifications

• Min HSC or higher with 2 years of retail experience.
• Proven track record of exceeding sales targets and customer satisfaction.
• Experience mentoring team members and handling cash transactions.
• Proficient with POS systems and basic computer skills.

Responsibilities

• Build and maintain strong customer relationships and understand preferences.
• Drive solution-based sales and use upselling/cross-selling techniques to increase value.
• Address issues professionally and ensure customer needs are met.
• Assist in maintaining store operations, inventory, and stock turnover.
• Escalate bottlenecks and lead by example in accountability and performance.

Skills

Customer service

Sales targets

Upselling

Cross-selling

Negotiation

Mentoring

Cash handling

POS systems

Education

High school diploma or equivalent

Graduates with 2 years retail experience

Tools

Microsoft Office

Job description

Senior Style Associate - CHN - MARINA MALL

1st Floor, The Marina Mall, Old Mahabalipuram Road, Egattur, Chennai, Tamil Nadu,, India | Posted on 08/19/2026

• City 1st Floor, The Marina Mall, Old Mahabalipuram Road, Egattur, Chennai, Tamil Nadu,


• State/Province Tamil Nadu


• Country India

Job Description

Customer Focus

• Build and maintain strong customer relationships by understanding their preferences and providing tailored solutions.


• Address issues professionally and ensure customer needs are met.


• Gather customer feedback to improve products and services while addressing any concerns promptly.


• Responsible for achieving store sales targets.


• Drive solution-based sales by understanding customer needs and offering relevant products and services.


• Focus on selling higher-value products to increase the average transaction value.


• Use upselling and cross-selling techniques to enhance customer engagement and meet sales targets.


• Demonstrate negotiation and objection-handling to convert prospects into loyal customers.

Flexibility and Change Management

• Adapt to changing customer needs and share product and customer insight with the team.


• Demonstrate problem-solving skills to address challenges and manage resistance effectively.


• Show learning agility by quickly adopting new processes or strategies to improve sales and service.

Decision-Making

• Utilize analytical thinking to make sound operational decisions.


• Independently manage store operations in the absence of the

Store Operations Excellence

• Prevent shrinkage by closely monitoring inventory levels and


• Assist the Store manager in managing inventory processes, including replenishment, stock takes, and tracking product turnover.


• Ensure accurate inventory records and adhere to operational guidelines to maintain efficiency.


• Follow company policies, work processes, and enforce store standard operating procedures (SOPs). Escalate any identified bottlenecks.


• Take charge of situations requiring immediate attention, including escalated customer issues, and ensure professional resolutions.


• Lead by example in fostering accountability, goal-driven performance, and ethical practices within the team.


• Assist in training and mentoring new and existing team members to improve their understanding of products and services.

Requirements

• Min HSC 2 years of retail experience/ Graduates with 2 years of experience in retail.


• Must be above 20 years of age and below 35 years of age.


• Basic computer skills and microsoft office


• Proven track record of exceeding sales targets consistently


• Experience in providing exceptional customer service and building strong customer relationships


• Experience in mentoring team members


• Experience in handling cash transactions and inventory management


• Proficient in POS systems and other relevant retail technologies


• Knowledge of visual merchandising principles


• Positive and enthusiastic attitude


• Excellent presentation and grooming standards


• Flexibility and adaptability to work varied shifts