Senior Style Associate - MARINA MALL - Chennai

kushals.com; Chennai District; On-site; INR 250,000 - 400,000; Full time

Job summary

Marina Mall in Chennai is seeking a Senior Style Associate to drive sales and deliver exceptional customer service in the jewelry segment. You will understand customer needs, recommend pieces, and maintain strong product knowledge while supporting store targets.

Responsibilities include handling queries, mentoring team members, managing cash and inventory, and ensuring a clean, visually appealing store. Flexibility for shifts and adherence to SOPs are essential.

Qualifications

• Minimum HSC or higher with 2 years retail experience
• Age between 20 and 35 years
• Basic computer skills and MS Office
• Proven track record of exceeding sales targets
• Experience in providing exceptional customer service and building strong customer relationships
• Experience in mentoring team members
• Experience handling cash transactions and inventory management
• Proficient in POS systems and other relevant retail technologies
• Knowledge of visual merchandising principles
• Positive and enthusiastic attitude
• Flexibility and adaptability to work varied shifts

Responsibilities

• Understand customer needs and recommend suitable jewelry pieces
• Handle customer queries effectively and escalate complex issues
• Demonstrate strong product knowledge, including features and benefits
• Communicate product value and support store sales targets
• Stay updated on new collections and promotions
• Adapt to shift timings, store requirements, and transfers within the cluster
• Maintain punctuality and take on additional responsibilities as needed
• Support store operations such as deliveries, online orders, packaging, stock replenishment, and visual merchandising
• Ensure the store is clean, presentable, and visually appealing
• Follow SOPs, policies, and theft- prevention protocols
• Work collaboratively with the team to ensure smooth operations
• Show sensitivity while addressing customer concerns and use good judgment in difficult situations

Skills

Exceeding sales targets

Customer service excellence

Mentoring team members

POS systems proficiency

Visual merchandising knowledge

Strong presentation

Team collaboration

Education

HSC

Graduate with 2+ years retail experience

Tools

POS systems

Job description

Senior Style Associate - MARINA MALL - Chennai

Understand customer needs and recommend suitable jewelry pieces.

Handle customer queries effectively and

escalate complex issues.

Demonstrate strong product knowledge, including features and benefits.

Communicate product value and support store sales targets.

Stay updated on new collections and promotions.

Adapt to shift timings, store requirements, and transfers within the cluster.

Maintain punctuality and take on additional responsibilities as needed.

Support store operations such as deliveries, online orders, packaging, stock replenishment, and visual merchandising.

Ensure the store is clean, presentable, and visually appealing.

Follow SOPs, policies, and theft- prevention protocols.

Work collaboratively with the team to ensure smooth operations.

Show sensitivity while addressing customer concerns and use good judgment in difficult situations.

Requirements

• Min HSC 2 years of retail experience/ Graduates with 2 years of experience in retail.
• Must be above 20 years of age and below 35 years of age.
• Basic computer skills and microsoft office
• Proven track record of exceeding sales targets consistently
• Experience in providing exceptional customer service and building strong customer relationships
• Experience in mentoring team members
• Experience in handling cash transactions and inventory management
• Proficient in POS systems and other relevant retail technologies
• Knowledge of visual merchandising principles
• Positive and enthusiastic attitude
• Excellent presentation and grooming standards
• Flexibility and adaptability to work varied shifts