Senior Staff Engineer, ServiceNow (HAM) New

NetVerks Inc.; India; On-site; INR 2,500,000 - 5,000,000; Full time

Job summary

Nagarro is seeking an experienced ServiceNow expert to lead global implementation across ITAM, HAM, ITSM, and integrations. You will design, develop, and deploy solutions on the ServiceNow platform, aligning business needs with standardized processes and best practices.

The role requires hands-on scripting, strong ITIL knowledge, and the ability to work in a global delivery environment. Bachelor's or Master's in CS/IT is required.

Qualifications

• 7+ years of experience in ServiceNow
• Strong experience in ServiceNow ITAM, HAM, ITSM, and Integrations
• Hands-on experience designing and implementing ServiceNow integrations
• Experience in ServiceNow Asset Management processes and best practices
• Experience in ITOM or CSM along with ITIL knowledge
• ServiceNow SPM certification is mandatory
• Strong understanding of ITAM, HAM, SAM, and ITSM modules
• Ability to translate business requirements into technical solutions
• Experience in developing and implementing technical solutions and performing integration testing
• Hands-on ServiceNow scripting: Business Rules, Client Scripts, UI Policies, UI Actions, Jelly Scripting, AngularJS
• Strong problem-solving, communication, and stakeholder management skills
• Ability to work in a global delivery environment

Responsibilities

• Work with the ServiceNow team to implement ServiceNow solutions across global locations
• Provide technical expertise in ServiceNow ITAM modules, including HAM and SAM
• Design, develop, and implement ServiceNow integrations
• Understand business needs and align them with standardized processes and solution design
• Develop and implement technical solutions on the ServiceNow platform
• Perform component integration testing and ensure quality delivery
• Configure and customize ServiceNow applications based on business requirements
• Implement configuration changes using UI Policies, UI Actions, Business Rules, Client Scripts, Jelly Scripting, and AngularJS
• Collaborate with cross-functional teams to ensure successful project delivery
• Troubleshoot and resolve technical issues on the ServiceNow platform
• Ensure adherence to ServiceNow best practices and continuous improvement initiatives
• Participate in design reviews, code reviews, and provide technical recommendations

Skills

ServiceNow ITAM

ServiceNow HAM

ServiceNow ITSM

ServiceNow Integrations

ServiceNow Asset Management

ITOM

CSM

ITIL knowledge

ServiceNow SPM

Scripting: Business Rules

Scripting: Client Scripts

UI Policies

UI Actions

Jelly Scripting

AngularJS

Problem-solving

Stakeholder management

Global delivery

Communication

Education

Bachelor’s or master’s degree in computer science, information technology, or a related field

Job description

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital, and our people exist everywhere…

We're Nagarro. We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital, and our people exist everywhere in the world (17700+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in.

Requirements

• Experience - 7+ years
• Strong experience in ServiceNow ITAM, HAM,ITSM, and Integrations
• Hands-on experience in designing and implementing ServiceNow integrations
• Experience in ServiceNow Asset Management processes and best practices
• Experience in other modules like ITOM or CSM along with ITIL knowledge
• ServiceNow SPM certification is mandatory
• Strong understanding of ITAM, HAM, SAM, and ITSM modules
• Ability to translate business requirements into technical solutions
• Experience in developing and implementing technical solutions and performing integration testing
• Hands-on experience with ServiceNow scripting such as Business Rules, Client Scripts, UI Policies, UI Actions, Jelly Scripting, and AngularJS
• Strong problem-solving, communication, and stakeholder management skills
• Ability to work in a global delivery environment

Responsibilities

• Work with the ServiceNow team to implement ServiceNow solutions across global locations
• Provide technical expertise in ServiceNow ITAM modules, including HAM and SAM
• Design, develop, and implement ServiceNow integrations
• Understand business needs and align them with standardized processes and solution design
• Develop and implement technical solutions on the ServiceNow platform
• Perform component integration testing and ensure quality delivery
• Configure and customize ServiceNow applications based on business requirements
• Implement configuration changes using UI Policies, UI Actions, Business Rules, Client Scripts, Jelly Scripting, and AngularJS
• Collaborate with cross-functional teams to ensure successful project delivery
• Troubleshoot and resolve technical issues on the ServiceNow platform
• Ensure adherence to ServiceNow best practices and continuous improvement initiatives
• Participate in design reviews, code reviews, and provide technical recommendations

Requirements

Bachelor’s or master’s degree in computer science, Information Technology, or a related field