Senior Staff Engineer, ServiceNow(HRSD,ITSM,SPM)

SmartRecruiters, Inc.; India; Remote; INR 2,500,000 - 4,000,000; Full time

Job summary

Nagarro in India is seeking a seasoned ServiceNow Developer to lead complex implementations across global teams. The role emphasizes SPM, CSM and ITSM, with hands-on work on Service Portal and integrations.

You will design, develop, and customize ServiceNow applications and workflows, translating business requirements into scalable technical solutions while following platform best practices. Ideal candidates have 7+ years of ServiceNow experience, ITIL knowledge, and strong communication to

Qualifications

• 7+ years of ServiceNow development experience.
• Strong experience in SPM, CSM and ITSM modules.
• Hands-on with ServiceNow Service Portal and Integrations.
• Experience designing, developing, and implementing ServiceNow solutions across enterprise environments.
• Translating business requirements into scalable technical solutions.
• Knowledge of ServiceNow platform architecture, configuration, and customization.
• Scripting experience including Business Rules, Client Scripts, UI Policies and UI Actions.
• Experience with Jelly Scripting and AngularJS.
• Developments and integrations with third-party/enterprise apps.
• ITIL knowledge preferred.

Responsibilities

• Work with global teams to implement and enhance ServiceNow solutions across multiple locations.
• Provide technical expertise for ServiceNow development, primarily within SPM and CSM modules.
• Design, develop, and maintain ServiceNow integrations with enterprise applications.
• Understand business requirements and support process standardization through effective platform design.
• Develop, configure, and customize ServiceNow applications and workflows.
• Create scalable technical solutions aligned with business objectives and platform best practices.
• Configure and customize ServiceNow using UI Policies, UI Actions, Business Rules, and Client Scripts.
• Develop solutions using Jelly Scripting and AngularJS where required.
• Perform component integration testing and support end-to-end solution validation.
• Troubleshoot and resolve application, integration, and platform-related issues.
• Collaborate with business stakeholders, functional teams, and technical teams to deliver high-quality solutions.
• Ensure adherence to ServiceNow development standards, governance, and security best practices.
• Participate in design reviews and provide recommendations for platform improvements.
• Support ServiceNow platform upgrades, enhancements, and continuous improvement initiatives.
• Contribute to the successful implementation and adoption of ServiceNow modules across the organization.

Skills

ServiceNow development

ServiceNow SPM

ServiceNow CSM

ServiceNow ITSM

Service Portal

Integrations

Scripting: Business Rules

Jelly Scripting

AngularJS

ITOM

GRC

HRSD

ITIL knowledge

Education

Bachelor's or Master’s in CS/IT

Job description

• Full-time
• Service Region: South Asia

Company Description

We're Nagarro.
We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale - across all devices and digital, and our people exist everywhere in the world (17700+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in.oss-functional teams to ensure successful project execution and delivery

Job Description

REQUIREMENTS:

• Experience: 7+years in ServiceNow development
• Strong experience in ServiceNow SPM, CSM, and ITSM modules
• Hands-on experience with ServiceNow Service Portal and Integrations
• Strong experience in designing, developing, and implementing ServiceNow solutions across enterprise environments
• Experience in gathering business requirements and translating them into scalable technical solutions
• Strong knowledge of ServiceNow platform architecture, configuration, and customization
• Hands-on experience with ServiceNow scripting, including Business Rules, Client Scripts, UI Policies, and UI Actions
• Experience with Jelly Scripting and AngularJS
• Experience in developing and maintaining integrations with third-party and enterprise applications
• Strong understanding of ServiceNow development best practices and governance
• Experience in component integration testing and troubleshooting
• Strong analytical, problem-solving, and debugging skills
• Excellent communication and stakeholder management skills
• Experience in ITOM, GRC, or HRSD modules will be an added advantage
• ITIL knowledge is preferred

RESPONSIBILITIES:

• Work with global teams to implement and enhance ServiceNow solutions across multiple locations
• Provide technical expertise for ServiceNow development, primarily within SPM and CSM modules
• Design, develop, and maintain ServiceNow integrations with enterprise applications
• Understand business requirements and support process standardization through effective platform design
• Develop, configure, and customize ServiceNow applications and workflows
• Create scalable technical solutions aligned with business objectives and platform best practices
• Configure and customize ServiceNow using UI Policies, UI Actions, Business Rules, and Client Scripts
• Develop solutions using Jelly Scripting and AngularJS where required
• Perform component integration testing and support end-to-end solution validation
• Troubleshoot and resolve application, integration, and platform-related issues
• Collaborate with business stakeholders, functional teams, and technical teams to deliver high-quality solutions
• Ensure adherence to ServiceNow development standards, governance, and security best practices
• Participate in design reviews and provide recommendations for platform improvements
• Support ServiceNow platform upgrades, enhancements, and continuous improvement initiatives
• Contribute to the successful implementation and adoption of ServiceNow modules across the organization

Qualifications

Bachelor's or master's degree in computer science, Information Technology, or a related field