Senior Specialist - Package Implementation

LTM; Dadri; On-site; INR 2,500,000 - 4,200,000; Full time

Job summary

LTM seeks a Senior Specialist with 8–12 years of experience in ServiceNow Workplace to design, implement, and support workplace service management solutions. You will design and develop ServiceNow Workplace applications, customize components, and collaborate with cross-functional teams to translate business needs into technical solutions.

You will monitor performance, security, and availability of the ServiceNow Workplace environment, share best practices, troubleshoot complex issues, and stay

Qualifications

• 8–12 years of experience in ServiceNow Workplace.
• Design and development of ServiceNow Workplace applications and modules.
• Ability to design, implement and support workplace service management solutions.

Responsibilities

• Lead end-to-end implementation of ServiceNow Workplace projects with timely delivery.
• Act as a subject matter expert and mentor junior team members.
• Collaborate with stakeholders to define service management processes and integrate them within the ServiceNow platform.
• Develop and maintain design specifications, test cases and user guides.
• Conduct code reviews and ensure governance and coding standards.

Skills

ServiceNow

Workplace Service Mgmt

End-to-end delivery

Mentorship

Tools

ServiceNow Platform

Job description

Job Summary

Job Summary Seeking a Senior Specialist with 8 to 12 years of experience in ServiceNowWorkplace to design implement and support workplace service management solutions Job Description Design and develop ServiceNowWorkplace applications and modules to enhance workplace service delivery Collaborate with crossfunctional teams to gather requirements and translate business needs into technical solutions Customize and configure ServiceNowWorkplace platform components to optimize user experience and operational efficiency Monitor and maintain the performance availability and security of the ServiceNowWorkplace environment Provide technical expertise and guidance on best practices for ServiceNowWorkplace implementations Participate in continuous improvement initiatives to enhance workplace service management capabilities Troubleshoot and resolve complex issues related to ServiceNowWorkplace applications and workflows Stay updated with the latest ServiceNowWorkplace features and industry trends to recommend innovative solutions

Roles and Responsibilities

• Lead end-to-end implementation of ServiceNowWorkplace projects ensuring timely and quality delivery
• Act as a subject matter expert for ServiceNowWorkplace providing mentorship to junior team members
• Collaborate with stakeholders to define service management processes and integrate them within the ServiceNow platform
• Develop and maintain documentation including design specifications test cases and user guides
• Conduct code reviews and ensure adherence to coding standards and governance policies
• Coordinate with support teams to manage incident resolution and service requests related to workplace services
• Drive automation of workplace service workflows to improve operational efficiency
• Engage in capacity planning and resource management to support scalable ServiceNowWorkplace solutions