Package Consultant-ServiceNow

International Business Machines Corporation; Pune District; On-site; INR 900,000 - 1,800,000; Full time

Job summary

IBM in Pune, India seeks a ServiceNow Package Consultant to deliver advisory and implementation services across ServiceNow capabilities, translating business needs into effective solutions. You will design, configure, and optimize workflows, dashboards, and integrations to meet client needs.

You will lead implementations from configuration through testing and deployment, ensuring successful project delivery and client satisfaction.

Qualifications

• Bachelor's Degree is required.
• Experience leading implementations from configuration through testing and deployment.
• Experience integrating ServiceNow with other systems and tools.
• Experience optimizing workflows, dashboards, and reports.
• Experience supporting post-go-live enhancements and upgrades.

Responsibilities

• Design and configure workflows, dashboards, reports, and integrations using out-of-the-box capabilities to meet client needs.
• Lead implementations from configuration through testing and deployment, ensuring successful project delivery.
• Provide post-go-live support and upgrades for medium to high complexity, ensuring ongoing client satisfaction.
• Help organizations maximize value of ServiceNow investment through best-practice process improvement and platform configuration.

Skills

Solution design

Implementation delivery

Technical integration

Process optimization

Platform enhancement

Education

Bachelor's Degree

Master's Degree

Tools

ServiceNow

Job description

Your role and responsibilities

As a Package Consultant: ServiceNow, this role delivers advisory and implementation services across all ServiceNow capabilities, partnering with clients to translate business and operational needs into effective solutions. This position focuses on designing, configuring, and optimizing workflows, with an emphasis on solution delivery and collaboration between business and technical teams.

Your primary responsibilities will include:

• Solution Design: designing and configuring workflows, dashboards, reports, and integrations using out-of-the-box capabilities to meet client needs.


• Implementation Leadership: leading implementations from configuration through testing and deployment, ensuring successful project delivery.


• Post-Go-Live Support: supporting post-go-live enhancements and upgrades of medium to high complexity, ensuring ongoing client satisfaction.


• Process Improvement: helping organizations maximize the value of their ServiceNow investment through best-practice process improvement and platform configuration.

Required education

Bachelor''s Degree

Preferred education

Master''s Degree

Required technical and professional expertise

• ServiceNow Configuration: Exposure to designing, configuring, and optimizing workflows, dashboards, reports, and integrations using out-of-the-box capabilities to meet client needs.


• Implementation Delivery: Experience with leading implementations from configuration through testing and deployment, ensuring successful project delivery and client satisfaction.


• Technical Integration: Exposure to integrating ServiceNow with other systems and tools, using out-of-the-box capabilities to support business and operational needs.


• Solution Optimization: Experience with optimizing workflows, dashboards, and reports to improve process efficiency and effectiveness, leveraging best-practice process improvement and platform configuration.


• Platform Enhancement: Experience with supporting post-go-live enhancements and upgrades of medium to high complexity, ensuring ongoing client satisfaction and maximizing the value of their ServiceNow investment.

Preferred technical and professional experience

• ServiceNow Integration: Exposure to integrating ServiceNow with other systems and tools, using out-of-the-box capabilities to support business and operational needs.


• Technical Optimization: Experience with optimizing workflows, dashboards, and reports to improve process efficiency and effectiveness, leveraging best-practice process improvement and platform configuration.


• Platform Upgrades: Experience with supporting post-go-live enhancements and upgrades of medium to high complexity, ensuring ongoing client satisfaction and maximizing the value of their ServiceNow investment.

Years of Experience

- 14- 16