Package Consultant-ServiceNow

IBM; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

IBM Bengaluru seeks a skilled ServiceNow Package Consultant to translate business needs into effective ServiceNow solutions. You will design and configure workflows, dashboards, and integrations, while leading implementations from setup through deployment.

The role also covers post-go-live enhancements and ongoing platform optimization to maximize client value. The ideal candidate will have strong ServiceNow expertise and experience integrating systems, driving process improvements, and

Qualifications

• Experience designing, configuring, and optimizing ServiceNow workflows, dashboards, reports, and integrations.
• Leadership in delivering implementations from configuration through testing and deployment.
• Exposure to integrating ServiceNow with other systems using out-of-the-box capabilities.
• Ability to optimize workflows and drive platform enhancements to maximize business value.

Responsibilities

• Solution Design: design/configure workflows, dashboards, reports, and integrations.
• Implementation Leadership: lead implementations from configuration through testing and deployment.
• Post-Go-Live Support: assist with enhancements and upgrades of medium to high complexity.
• Process Improvement: drive best-practice optimization and platform configuration to maximize value.

Skills

ServiceNow

Solution Design

Implementation Delivery

Technical Integration

Platform Optimization

Post-Go-Live Support

Platform Upgrades

ServiceNow Integration

Solution Improvement

Education

Bachelor's Degree

Master's Degree (preferred)

Tools

ServiceNow

Job description

Your Role and Responsibilities:

As a Package Consultant: ServiceNow, this role delivers advisory and implementation services across all ServiceNow capabilities, partnering with clients to translate business and operational needs into effective solutions. This position focuses on designing, configuring, and optimizing workflows, with an emphasis on solution delivery and collaboration between business and technical teams.

Your Primary Responsibilities Will Include:

• Solution Design: designing and configuring workflows, dashboards, reports, and integrations using out-of-the-box capabilities to meet client needs.
• Implementation Leadership: leading implementations from configuration through testing and deployment, ensuring successful project delivery.
• Post-Go-Live Support: supporting post-go-live enhancements and upgrades of medium to high complexity, ensuring ongoing client satisfaction.
• Process Improvement: helping organizations maximize the value of their ServiceNow investment through best-practice process improvement and platform configuration.

Required Education:

Bachelor's Degree

Preferred Education:

Master's Degree

Required Technical and Professional Expertise:

• ServiceNow Configuration: Exposure to designing, configuring, and optimizing workflows, dashboards, reports, and integrations using out-of-the-box capabilities to meet client needs.
• Implementation Delivery: Experience with leading implementations from configuration through testing and deployment, ensuring successful project delivery and client satisfaction.
• Technical Integration: Exposure to integrating ServiceNow with other systems and tools, using out-of-the-box capabilities to support business and operational needs.
• Solution Optimization: Experience with optimizing workflows, dashboards, and reports to improve process efficiency and effectiveness, leveraging best-practice process improvement and platform configuration.
• Platform Enhancement: Experience with supporting post-go-live enhancements and upgrades of medium to high complexity, ensuring ongoing client satisfaction and maximizing the value of their ServiceNow investment.

Preferred Technical and Professional Experience:

• ServiceNow Integration: Exposure to integrating ServiceNow with other systems and tools, using out-of-the-box capabilities to support business and operational needs.
• Technical Optimization: Experience with optimizing workflows, dashboards, and reports to improve process efficiency and effectiveness, leveraging best-practice process improvement and platform configuration.
• Platform Upgrades: Experience with supporting post-go-live enhancements and upgrades of medium to high complexity, ensuring ongoing client satisfaction and maximizing the value of their ServiceNow investment.

Years of Experience:5 - 10