Senior Soft Service Executive

Jones Lang LaSalle Incorporated; India; On-site; INR 600,000 - 800,000; Full time

Job summary

Jones Lang LaSalle Incorporated in Bengaluru is seeking a Senior Soft Service Executive. The role involves monitoring building procedures, managing maintenance programmes, and ensuring vendor and regional policy compliance. You will drive cost optimization and uphold service standards.

The position requires 3–5 years in facilities management, a relevant degree, and a proactive leadership mindset to manage a team and deliver client-focused outcomes.

Qualifications

• Degree in business or hotel/building management.
• Strong knowledge of property operations and facilities management.
• Experience in client-centric operations and safety compliance.

Responsibilities

• Assist and monitor to ensure all building procedures and performance measures are maintained.
• Develop and monitor the Planned Preventative Maintenance programme.
• Ensure vendor compliance and adherence to regional operations procedures.
• Support cost reduction and improvements in operational standards.
• Lead and manage the facilities management team and report KPIs.

Skills

Property operations

Team management

Client-centric operations

Occupational safety

Cost control

Leadership

Education

Business or hotel/building management degree

Job description

Senior Soft Service Executive

Job Location: White fields, Bangalore

Designation: Senior Soft Service Executive

Educational Qualification: Any Graduate

Experience Required: 3-5 years

Shift Timings: Rotational Shifts

Work Schedule: 6 days/week

Notice Period: Immediate Joiner

Roles & Responsibilities

• Assist and monitor to ensure all building procedures and performance measures are maintained at all times
• Assist with the development and monitoring of the Planned Preventative Maintenance programme.
• Ensure vendor compliance with agreed progresses
• Ensure Regional Operations procedures are followed to ensure service standards are maintained
• Seek ways to constantly reduce costs and improve operational standards
• Ensure consistency of regional policies & procedures with constant updating as required
• Implement, comply with and audit all internal management systems, for quality assurance
• Ensure all Critical Environment (CEM) requirements are met.
• Ensure all Reactive Maintenance is completed as per the agreed timeframes.
• Ensure all Financial Management requirements are completed in a timely and accurate manner
• Provide superior customer service
• Ensure feedback from client sessions is recorded and action to the satisfaction of the end user.
• Pro-actively manage expectations ensuring that the service levels are maintained
• Assist in the monthly finance reporting as required
• Active involvement in the monitoring and achieving the required Key Performance Indicators
• Assist Facilities Management Team with tactical planning for the team’s goals and objectives
• Assists with receiving and dispatching of work requests to technical staff, vendors or other services providers
• Work order entry and monitoring; redirect work orders that are assigned to wrong vendor or location; request NTE increases and approvals
• Monitor work order SLA adherence
• Assists with the coordination, scheduling, follow-up and satisfaction of maintenance activities
• Coordinates with onsite and regional Facilities team to advance service quality and enhance the client partnership
• Provide information and direction to vendors, facilities staff and other service providers as required to ensure excellent coordination and execution of work, with minimal disruption.

Qualifications

• Strong knowledge of property operations
• Playing a key role, the ideal candidate holds a degree in business or hotel and building management, and at least three to five years’ experience in facilities management.
• You must also demonstrate good working knowledge in occupational safety, as well as aptitude in client-centric operations.
• Solid background in team management
• Are you an adept leader with a proven track record in managing a team?
• Are you capable of effectively rolling out improvement plans?
• Do you possess superior communications and reporting skills?

What we can do for you

• At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment.
• We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Location: On-site –Bengaluru, KA

Scheduled Weekly Hours: 48

Our technology and policy

We harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you’re pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail].

At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise.

Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM.

JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated.

For further information, visit jll.com.