Assistant Manager – Soft Services

Jones Lang LaSalle Incorporated; Hyderabad; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Total Rewards Program

Benefits package

Job summary

Jones Lang LaSalle Incorporated is seeking an Assistant Manager – Soft Services for our Hyderabad on-site operations. You will lead facilities/housekeeping activities, oversee vendors, and ensure cost-effective, high-quality services to clients.

Ideal candidates have 3–5 years in facilities management, experience with IHM institutes is preferred, and a strong grasp of safety practices, reporting, and team leadership to deliver service excellence.

Qualifications

• Degree or Diploma in Hotel management or Building management with relevant experience.
• 3–5 years in facilities management or similar roles.
• Experience from IHM or reputed HM institute is preferred.
• Good knowledge of occupational safety and client-centric operations.

Responsibilities

• Coordinate with site vendors for housekeeping, landscaping and related services.
• Maintain daily/monthly reports (DMR/MMR) and share with Property Manager and client.
• Prepare attendance summaries for salary; manage stock reports and meeting minutes.
• Ensure service standards, investigate customer queries and escalate as needed.
• Plan and supervise maintenance projects and monitor KPIs and SLAs.

Skills

Facility management

Customer service

People skills

Occupational safety

PC literacy

Analytical thinking

Education

Hotel management degree

Building management diploma

Tools

MS Office

Facilities software

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Assistant Manager – Soft Services Work Dynamics Job Description JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

What this job involves:

Prioritising the facilities’ needs Ensure to provide good housekeeping services; by coordinating with the site vendors for services like landscaping, pest control, housekeeping, facade cleaning, housekeeping machines, cleaning material, cradle machine, etc.

Assisting the team with any assigned projects and providing backup as and when required.

Taking daily property rounds, coordinating with the team to close any matters related to cleaning.

Maintaining daily/monthly reports, i.e. DMR and MMR, and sharing the same with Property Manager and client.

Schedule weekly vendor meetings to discuss daily issues if any.

Maintaining/preparing monthly attendance summary record for salary.

Making sure that all customer queries are well-investigated and resolved.

Escalating queries to appropriate supervisors if need be.

Developing and mentoring new and subordinate vendor staff

Assisting in improving and monitoring procedures to ensure cost-effective and efficient services.

Assisting in preparing and developing the documentation of standard policies and procedures

Plans, schedules, inspect, and assigns work to subordinate supervisors and/or teams.

Manage landscaping and gardening.

Regularly brief all staff regarding their duties, designated areas of work, and special instructions if any.

Prepare and implement various checklists, at the frequency instructed in the suggested formats.

Ensure the housekeeping staff is well-groomed.

Monitor that the staff is cleaning as per standards, ensuring that the surfaces are maintained to enhance their longevity.

Ensure that janitor closets and storage areas are always maintained in a neat and orderly manner.

Take feedback - customer needs assessment and evaluation of customer satisfaction levels.

Going above and beyond expectations Client satisfaction is second nature to the person in charge.

In this role, you’ll take on difficult issues and seek out opportunities to improve operations.

You’ll also be constantly in tune with the team to achieve key performance metrics and meet service level agreements.

Achieve Key Performance Indicators and Service Level Agreements targets.

To provide administrative support to the Facility Management team.

Implementation of client specific app-based tools.

In addition, you’ll carry out routine service audits to ensure that the team maintains its overall performance.

You’ll also oversee creating stock reports, meeting minutes and monthly management reports to the clients.

Sound like you? To apply you need to have:

Strong knowledge of facility / building / property operations

Playing a key role, the ideal candidate holds a Degree or Diploma in Hotel management / Graduate with Building management experience and at least 3 to 5 years’ experience in facilities management.

Preferable from IHM or any reputed HM institute

You must also demonstrate good working knowledge in occupational safety, as well as aptitude in client-centric operations.

Solid background in team management.

Proven ability to function effectively as part of a team.

Proven ability to initiate and follow through with improvement initiatives.

Preferred Skills:

• Experience in Facilities Management is required.
• Strong Customer Service focus
• Excellent people skills and ability to interact with a wide range of client staff and demands
• Knowledge of Occupational Safety requirements
• Strong PC literacy and proven ability to manage daily activities using various systems.
• Demonstrated experience with continuous improvement initiatives highly desirable
• Demonstrated experience with client reporting and preparation of reports required.
• Being Analytical and Meticulous

Your role will involve coordination with various teams.

You will be paying attention to detail and have excellent problem-solving skills.

You will be using logic to trouble shoot problems; and assign and monitor maintenance projects.

You should have a good knowledge of the working procedures.

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment.

We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Location: On-site –Hyderabad, TS

Scheduled Weekly Hours: 48

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Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page >

At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated.

For further information, visit jll.com.