Helpdesk Executive-5

Jones Lang LaSalle Incorporated; Bengaluru; On-site; INR 350,000 - 480,000; Full time

Job summary

Jones Lang LaSalle Incorporated in Bengaluru is seeking a Helpdesk Executive to centralise log management and handle facility-related requests. The role involves logging complaints, tagging with IDs, dispatching to departments, and tracking progress.

You'll work with building engineers and admin teams, prepare reports, and contribute to monthly management communications. The position is on-site in Brookefield, Bengaluru with rotational shifts and a 48-hour work week.

Qualifications

• Proven industry experience in facilities management.
• Degree holder with 3–5 years’ experience in facilities management.
• Solid background in helpdesk operations and strong working knowledge of occupational safety.
• Proven track record in rolling out improvement initiatives.

Responsibilities

• Report to the property manager; log calls with complete details.
• Tag requests with IDs and dispatch to the correct department.
• Follow up with assignees and monitor response times.
• Communicate with requestors to close tasks.
• Prepare daily and weekly call-status reports.
• Assist building engineers with analyses.
• Support monthly client management reports.
• Coordinate with admin, engineering and facilities teams on contractors.
• Ensure workplace safety and participate in safety reviews.
• Participate in emergency evacuation procedures.

Skills

Helpdesk operations

Occupational safety

Stakeholder coordination

Education

Any Graduate

3–5 years facilities management

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Job Details

Designation: Helpdesk Executive

Job Location: Brookefield, Bengaluru, Karnataka

Educational Qualification : Any Graduate

Experience Required: 2-3 years of experience in facilities management

Shift Timings: Rotational shifts

Work Schedule: 6 days/week

Notice Period: 1 month

What This Job Involves

Centralising all logs and requests.

Responsibilities

• Reporting to the property manager, you’ll provide superior call logging services—receiving and logging complaints containing complete details of the requests.
• In line with this, you’ll tag each request with unique identity numbers to determine the nature of issues, and to dispatch them to the appropriate department.
• You’ll also follow up on the progress of each request by coordinating with respective assignees and monitoring their response time.
• Furthermore, you’ll keep tabs on feedback and communicate with the requestor to ensure the closure of the task.
• You’ll also prepare daily and weekly reports on call status, as well as monthly reports on recurring calls.
• Assisting building engineers in conducting analyses is also within your scope.
• Performing other ad hoc tasks As an expert in the field, you must be flexible in taking other responsibilities aside from your core tasks.
• Part of your mandate is to contribute to the monthly management report for our clients.
• Likewise, you’ll work closely with admin personnel in processing invoices.
• Likewise, you’ll be working side-by-side with both engineering and facilities departments in handling our contractors and developing operational procedures.
• Ensuring workplace safety is also within your scope.
• To do this, you’ll actively participate in health and safety reviews and identify potential risks.
• You’ll also participate in emergency evacuation procedures as needed.

Qualifications / Requirements

• Proven industry experience
• Are you a degree holder with three to five years’ experience in facilities management?
• Do you have a solid background in helpdesk operations and strong working knowledge of occupational safety?
• Do you have a proven track record in rolling out improvement initiatives?

Collaborative Mindset

At JLL, we believe that collaboration plays a central role in achieving success—that’s why you must demonstrate flexibility in working with a team. Likewise, you must possess a customer‑centric focus and superior organisational skills to manage daily activities effectively. You must also be equipped with excellent communication skills to coordinate effectively with colleagues and clients.

What We Can Do For You

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Location: On‑site – Bengaluru, KA

Scheduled Weekly Hours: 48

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll . This email is only to request an accommodation.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated.

For further information, visit jll.com.