Senior ServiceNow Engineer – Development & Test Automation-Remote India

HYR Global Source Inc; India; Remote; INR 900,000 - 1,500,000; Full time

Job summary

HYR Global Source Inc in India is seeking a Senior ServiceNow Engineer with hands-on development, scripting, integrations, and quality engineering. You will build and customize ServiceNow apps, develop workflows, and maintain automated test frameworks using ATF, REST, and SOAP integrations.

The ideal candidate has 8+ years in software development and QA, strong ITSM/CMDB knowledge, and experience with CI/CD, Agile, and distributed teams in offshore/onshore models.

Qualifications

• 8+ years in software development and QA with ServiceNow experience.
• Hands-on ServiceNow development and scripting.
• Experience with ATF and automation/testing tools.
• Experience with ITSM/ITOM/CMDB modules.
• Knowledge of CI/CD, DevOps, and Agile methodologies.
• Familiarity with update sets and deployment processes.
• Bachelor's or Master's in CS/IT.

Responsibilities

• Hands-on ServiceNow development: configure and customize apps, workflows, and integrations.
• Plan, execute, and document manual and automated testing across ServiceNow modules.
• Build and maintain automated test frameworks using ServiceNow ATF and API testing.
• Collaborate with stakeholders to ensure quality and testability of solutions.
• Support CI/CD and deployment processes to enable reliable releases.
• Identify and track defects, ensuring quality standards are met.

Skills

ServiceNow development

JavaScript

Glide APIs

ATF

REST & SOAP

CI/CD

Selenium

JIRA

ITSM/ITOM/CMDB

Test automation

Education

Bachelor's or Master's in Computer Science/IT

Tools

HP ALM

Postman

REST Assured

SOAP UI

JIRA

Job description

Senior ServiceNow Engineer Development & Test Automation

Location: Remote-India

Experience: 8+ years overall in Software Development and Quality Assurance

Notice Period: Immediate-30days

Work Type: Contract

Position Summary

We are seeking a Senior ServiceNow Engineer with proven expertise in hands-on development, scripting, integrations, and quality engineering. The role involves building and customizing solutions, developing workflows and integrations, and creating and maintaining automated test frameworks using the ServiceNow Automated Test Framework (ATF).

The ideal candidate will have strong ServiceNow development and scripting skills, experience in ATF and other automation/API testing tools, and the ability to bridge quality assurance and engineering delivery to ensure high-performing, scalable ServiceNow solutions.

Key Responsibilities 1. Hands-on ServiceNow Development

• Configure and customize ServiceNow applications, workflows, and integrations using JavaScript, Glide APIs, Flow Designer, Client Scripts, Business Rules, and UI Policies.
• Develop and maintain Catalog Scripts, custom applications, and platform automation.
• Manage update sets, migrations, and ServiceNow development lifecycle activities.
• Develop and support integrations using REST, SOAP, and IntegrationHub.
• Contribute to CI/CD pipeline automation to enable faster and more reliable deployments.
• Collaborate with architects and developers to ensure solutions are designed for testability and maintainability.

Key Responsibilities 2. Quality Engineering and Test Automation

• Analyze requirements and ServiceNow specifications to design scalable test cases, test data, and testing scenarios.
• Plan, execute, and document manual and automated testing across ServiceNow modules, workflows, and integrations.
• Build, maintain, and enhance automated test frameworks using ServiceNow ATF.
• Perform API testing for ServiceNow integrations.
• Define and execute regression, upgrade, and patch-testing strategies to ensure high test coverage and minimize disruption.
• Identify, document, track, and resolve defects while maintaining quality standards.

Key Responsibilities 3. Collaboration and Delivery

• Collaborate with business analysts, product owners, developers, and other stakeholders to align on requirements and deliverables.
• Participate in Agile/Scrum ceremonies, including backlog refinement, sprint planning, daily stand-ups, and retrospectives.
• Work effectively with global teams across multiple time zones in offshore onshore delivery models.
• Promote a quality-first engineering culture and proactively recommend improvements to development and testing processes.

Required Qualifications And Skills

• 8+ years of experience in software development and quality assurance, including 8+ years of hands-on ServiceNow platform experience.
• Strong hands‑on expertise in ServiceNow development and scripting, including JavaScript, Glide APIs, Flow Designer, Catalog Scripts, Client Scripts, Business Rules, and UI Policies.
• Experience with ServiceNow Automated Test Framework (ATF) and/or automation and testing tools such as Selenium, Postman, REST Assured, and SOAP UI.
• Hands‑on experience in API testing and ServiceNow integrations.
• Experience across ServiceNow modules, including ITSM, ITOM, CMDB, Service Catalog, CSDM, Discovery, and Event Management.
• Strong understanding of ServiceNow upgrade lifecycle, patch testing, regression testing, and defect management.
• Experience with update set migration, development lifecycle, and deployment processes.
• Familiarity with CI/CD pipelines, DevOps automation, and Agile/Scrum methodologies.
• Experience with test management and defect‑tracking tools such as JIRA and HP ALM.
• Strong analytical, problem‑solving, communication, and collaboration skills.
• Ability to work independently, take ownership of deliverables, and collaborate effectively in a fast‑paced engineering environment.
• Bachelor's or Master's degree in Computer Science, Information Technology, or a related discipline.

Preferred Certifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Implementation Specialist (CIS), particularly in ITSM, Discovery, or Event Management
• ITIL v3/v4 certification

Talents Needed for Success

• Strong combination of ServiceNow development, scripting, and quality engineering experience.
• Ability to build scalable solutions and reliable automated testing frameworks.
• Hands‑on experience with ServiceNow ATF and external automation/API testing tools.
• Ability to anticipate technical risks, enforce quality standards, and recommend process improvements.
• Proven experience working with distributed teams in global delivery environments.

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