Senior ServiceNow Developer

GSPANN Technologies, Inc.; Pune District; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

GSPANN Technologies, Inc. is seeking a Systems Developer to manage ServiceNow platform operations, build automation and integrations, and resolve incidents across enterprise workflows.

The role emphasizes scripting, API integrations, and proactive ownership of platform reliability. The candidate should bring hands-on experience with REST/SOAP APIs, PowerShell, Python, and ITIL-aligned incident/change/problem management.

Qualifications

• Strong scripting and automation ability with PowerShell, Shell, Python or similar.
• Hands-on experience with REST/SOAP APIs, JSON/XML, and integration platforms.
• Root-cause analysis (RCA) skills and ITIL process familiarity.
• Operational ownership mindset with proactive automation and documentation.
• Ability to learn and support multiple enterprise platforms beyond a single tool.
• Experience with ServiceNow administration, workflow/catalog development, and API integrations.

Responsibilities

• Design, deploy, configure, and maintain enterprise tool environments relevant to the track.
• Develop and manage integrations between enterprise platforms and business applications via REST/SOAP APIs and middleware.
• Build and maintain scripting and automation to reduce repetitive work and standardize tasks.
• Provide incident support and escalations as the primary technical resource in the platform area.
• Drive automation and AI mindset using AI-assisted tools for scripting and troubleshooting.
• Manage technical documentation, SOPs, and knowledge repositories.

Skills

PowerShell

Python

REST/SOAP APIs

RCA

ITIL processes

Operational ownership

Tools

ServiceNow

Job description

ServiceNow Scripting and Automation Application Programming Interfaces (APIs) and Integrations

Description

GSPANN is hiring a Systems Developer to manage ServiceNow platform operations, building automation and integrations while resolving incidents across enterprise workflows.

Roles and Responsibilities

• Design, deploy, configure, and maintain enterprise tool environments relevant to the assigned track.
• Develop and manage integrations between enterprise platforms and business applications using Representational State Transfer (REST) / Simple Object Access Protocol (SOAP) Application Programming Interfaces (APIs), middleware, and automation frameworks.
• Build and maintain scripting and automation that reduce repetitive operational work and standardize routine tasks.
• Ensure end-to-end operational ownership through proactive monitoring, root-cause analysis, recurring issue reduction, and continuous improvement, rather than only reactive ticket resolution.
• Support incidents and escalations as the primary technical resource within the assigned platform area.
• Drive an automation and AI mindset by proactively using modern AI-assisted tools for scripting, troubleshooting, and documentation.
• Manage technical documentation, SOPs, and knowledge repositories.
• Collaborate with infrastructure, application, and vendor teams for issue resolution.
• Design and maintain ServiceNow modules and workflows.
• Develop integrations using APIs, web services, and middleware tools.
• Implement automation for Incident, Change, Problem, and Request Management processes.
• Design and customize forms, workflows, business rules, and service catalogs.
• Support ServiceNow platform enhancements and upgrades.
• Implement scheduling standards, automation policies, observability practices, dashboards, alerting, and monitoring solutions that improve platform reliability and operational visibility.
• Support upgrades, migrations, and environment maintenance for owned platforms.

Skills and Experience

• Bring strong scripting and automation ability, such as PowerShell, Shell, Python, or similar.
• Apply hands-on experience with REST/SOAP APIs, JSON/XML, and integration/middleware platforms.
• Demonstrate strong troubleshooting and root-cause analysis (RCA) skills.
• Work with ITIL processes, including Incident, Change, and Problem Management.
• Demonstrate an operational ownership mindset, with willingness to use AI-assisted tools for scripting, troubleshooting, and documentation.
• Develop the ability to learn and support multiple enterprise platforms beyond a single tool.
• Work with ServiceNow Administration and Engineering, workflow and catalog development, business rules and script development, Incident/Change/Problem/Request Management modules, and API integrations and automation.