Senior Service Advisor ( Two Wheeler)

Autozang Automotive Solutions; Chennai; Presencial; INR 600 000 - 1 200 000; Tempo integral

Resumo da oferta

Autozang Automotive Solutions in Chennai seeks a hands-on Operations & Workflow Manager to design daily bay schedules, allocate tasks to technicians, and optimize workshop throughput, ensuring minimal downtime and on-time delivery.

You will lead a team of mechanics and support staff, conduct performance reviews, uphold quality standards, handle customer escalations, and manage budgeting for tools and equipment to improve overall service profitability.

Descrição da oferta de emprego

1. Operations & Workflow Management

• Job Scheduling & Allocation: Design daily bay schedules and allocate maintenance, diagnostic, and repair tasks to technicians based on their specific skill levels and current workloads.
• Throughput Optimization: Monitor real-time work progress to ensure tasks are completed within estimated timelines, maximizing workshop capacity and minimizing equipment or vehicle downtime.
• Parts & Supply Coordination: Collaborate closely with the inventory and parts team to guarantee that necessary spares, specialized tools, and consumables are ordered and available before work begins.

2. Team Leadership & Personnel Management

• Supervision & Recruitment: Lead, mentor, and manage a team of mechanics, machinists, and support staff. This includes participating in hiring, organizing shift rosters, and tracking attendance.
• Performance Evaluations: Conduct regular performance reviews, offer technical guidance on complex fixes, and foster a productive, high-morale work environment.

3. Quality Control & Customer Relations

• Quality Assurance (QA): Implement strict final inspections and quality management checkmarks to ensure all repairs are done "right first time" and comply with corporate standards.
• Customer Escalation Handling: Interact with customers to explain complex mechanical issues, provide accurate cost estimates, and resolve service complaints with empathy and professionalism.

4. Financial & Budgetary Control

• Revenue & Cost Management: Drive the workshop to meet established monthly service revenue targets while tracking and minimizing overhead costs.
• Quoting & Invoicing: Review job costing, approve customer estimates, and manage claims processing with customers
• Asset & Capital Planning: Manage budgets for purchasing new machinery, upgrading diagnostic tools, and scheduling preventative maintenance for shop equipment