Service Manager

Raam Autobahn; Hyderabad; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Raam Autobahn in Hyderabad is seeking a Service & Workshop Operations leader to manage day-to-day workflow, scheduling, and repair turnaround times, while ensuring compliance with safety and OEM guidelines. You will supervise service advisors and technicians, drive revenue targets, and oversee billing accuracy.

You will coordinate with the parts department for component availability and monitor customer communications to ensure transparency on estimates and delivery times.

Responsibilities

• Oversee day-to-day workflow, job scheduling, and vehicle repair turnaround times.
• Monitor technician efficiency, productivity, and quality control.
• Track and resolve repeat repairs and warranty-related claims.
• Ensure compliance with safety standards, environmental regulations, and OEM guidelines.
• Handle customer escalations, service complaints, and difficult inquiries professionally.
• Review customer feedback and enforce retention strategies to drive repeat business.
• Coordinate with service advisors to ensure transparent communication regarding repair estimates and delivery times.
• Set and achieve department revenue, labor sales, and spare parts targets.
• Coordinate with the parts department to guarantee the timely availability of replacement components.
• Oversee service documentation, job cards, repair orders, and billing accuracy.
• Hire, supervise, train, and evaluate service advisors and technicians.
• Conduct performance reviews and coach the team on technical skills and customer service etiquette

Job description

Service & Workshop Operations

• Manage day-to-day workflow, job scheduling, and vehicle repair turnaround times.
• Monitor technician efficiency, productivity, and quality control.
• Track and resolve repeat repairs and warranty-related claims.
• Ensure compliance with safety standards, environmental regulations, and OEM guidelines.

Customer Relationship Management

• Handle customer escalations, service complaints, and difficult inquiries professionally.
• Review customer feedback and enforce retention strategies to drive repeat business.
• Coordinate with service advisors to ensure transparent communication regarding repair estimates and delivery times.

Financial & Inventory Management

• Set and achieve department revenue, labor sales, and spare parts targets.
• Coordinate with the parts department to guarantee the timely availability of replacement components.
• Oversee service documentation, job cards, repair orders, and billing accuracy.

Staff Leadership & Training

• Hire, supervise, train, and evaluate service advisors and technicians.
• Conduct performance reviews and coach the team on technical skills and customer service etiquette