Manager - Workshop Service

Autozang Automotive Solutions; Zone 7 Ambattur; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Autozang Automotive Solutions is seeking an Operations Manager to oversee workshop scheduling, team leadership, QA, and customer interactions. The role focuses on optimizing throughput, managing costs, and delivering high-quality service.

The ideal candidate will lead technicians and support staff, drive revenue targets, and ensure efficient parts coordination. A strong background in scheduling, cost control, and customer communication is essential for success in this role.

Qualifications

• Leadership experience overseeing technicians and support staff.
• Ability to design and manage schedules and workflows.
• Strong cost control and budgeting skills.
• Experience with quotes and invoicing processes.
• Excellent customer communication and issue resolution.

Responsibilities

• Design daily bay schedules and allocate maintenance, diagnostic, and repair tasks.
• Monitor real-time work progress to maximize workshop capacity.
• Collaborate with inventory to ensure spares and tools are available before work.
• Lead, mentor, and manage technicians and support staff; participate in hiring and rostering.
• Conduct performance reviews and provide technical guidance to staff.
• Implement final QA inspections to ensure right-first-time repairs.
• Explain complex issues to customers, provide accurate estimates, and resolve complaints with professionalism.
• Drive workshop revenue targets while tracking overhead costs.
• Review job costing and approve customer estimates; manage claims processing.
• Manage budgets for purchasing machinery, upgrading tools, and preventive maintenance.

Skills

Team leadership

Staff recruitment

Performance evaluation

Customer communication

Budget management

Quoting & invoicing

Quality control

Scheduling & planning

Job description

1. Operations & Workflow Management

• Job Scheduling & Allocation: Design daily bay schedules and allocate maintenance, diagnostic, and repair tasks to technicians based on their specific skill levels and current workloads.


• Throughput Optimization: Monitor real-time work progress to ensure tasks are completed within estimated timelines, maximizing workshop capacity and minimizing equipment or vehicle downtime.


• Parts & Supply Coordination: Collaborate closely with the inventory and parts team to guarantee that necessary spares, specialized tools, and consumables are ordered and available before work begins.

2. Team Leadership & Personnel Management

• Supervision & Recruitment: Lead, mentor, and manage a team of mechanics, machinists, and support staff. This includes participating in hiring, organizing shift rosters, and tracking attendance.


• Performance Evaluations: Conduct regular performance reviews, offer technical guidance on complex fixes, and foster a productive, high-morale work environment.

3. Quality Control & Customer Relations

• Quality Assurance (QA): Implement strict final inspections and quality management checkmarks to ensure all repairs are done "right first time" and comply with corporate standards.


• Customer Escalation Handling: Interact with customers to explain complex mechanical issues, provide accurate cost estimates, and resolve service complaints with empathy and professionalism.

4. Financial & Budgetary Control

• Revenue & Cost Management: Drive the workshop to meet established monthly service revenue targets while tracking and minimizing overhead costs.


• Quoting & Invoicing: Review job costing, approve customer estimates, and manage claims processing with customers


• Asset & Capital Planning: Manage budgets for purchasing new machinery, upgrading diagnostic tools, and scheduling preventative maintenance for shop equipment