Service Manager

Chendur Automobiles; Karur; On-site; INR 600,000 - 900,000; Full time

Job summary

Chendur Automobiles seeks a Service Manager to lead day-to-day service operations at our workshop in Karur, Tamil Nadu. You will plan servicing, ensure OEM procedure adherence, manage workflow, and drive revenue growth while maintaining high customer satisfaction.

You will supervise advisors, technicians, and supervisors, coordinate with OEM teams, and oversee warranty and parts processes. The role emphasizes leadership, process discipline, safety, and continuous improvement to reduce downtime

Qualifications

• Diploma or Bachelor's in Automobile/Mechanical Eng preferred.
• 5+ years of experience in automobile or commercial vehicle service operations preferred.
• Experience supervising service advisors, technicians, or workshop operations preferred.
• Knowledge of commercial vehicle systems, service processes, warranty procedures and customer handling.

Responsibilities

• Manage day-to-day service department operations.
• Plan and monitor vehicle servicing, repairs and maintenance activities.
• Ensure timely vehicle delivery as per customer commitments.
• Monitor vehicle inflow, job allocation and work progress.
• Ensure proper implementation of OEM service procedures.
• Coordinate with the workshop team to resolve operational issues.
• Achieve monthly service revenue and labour targets.
• Increase customer-pay jobs, repeat service business and value-added services.
• Identify new business opportunities from fleet operators and commercial vehicle customers.
• Monitor daily, weekly and monthly revenue performance.
• Improve customer retention and workshop business growth.
• Ensure proper customer handling and service experience.
• Handle customer complaints and escalations.
• Monitor customer feedback and take corrective action.
• Ensure regular communication regarding repair estimates and vehicle status.
• Conduct customer follow-ups after vehicle delivery.
• Maintain good relationships with fleet owners and transport operators.
• Monitor technician productivity and efficiency.
• Ensure proper job allocation based on technician skills.
• Review pending jobs and vehicle turnaround time.
• Reduce repeat repairs and customer complaints.
• Ensure quality inspection before vehicle delivery.
• Monitor workshop manpower and bay utilization.
• Supervise Service Advisors, Workshop Supervisors and Technicians.
• Allocate responsibilities and monitor employee performance.
• Conduct daily team meetings and performance reviews.
• Identify employee training requirements.
• Maintain discipline and teamwork within the department.
• Ensure timely warranty claim documentation and submission.
• Coordinate with OEM technical teams for vehicle-related issues.
• Monitor warranty claims and rejected claims.
• Ensure proper implementation of service campaigns and recalls.
• Ensure compliance with OEM service standards.
• Coordinate with spare parts department for materials.
• Ensure availability of fast-moving spare parts.
• Monitor pending jobs due to parts shortages.
• Minimize vehicle downtime caused by material delays.
• Maintain workshop cleanliness and housekeeping.
• Ensure compliance with workshop safety procedures.
• Monitor proper usage of tools, equipment and PPE.
• Maintain service records and operational reports.
• Ensure compliance with company policies and procedures.

Skills

Team leadership

Customer handling

Communication

Problem solving

Computer skills

Safety compliance

Education

Diploma / Bachelors in Automobile or Mechanical Eng

Job description

1. Job Purpose

The Service Manager is responsible for managing day-to-day service operations, achieving service revenue targets, ensuring customer satisfaction, maintaining workshop productivity, controlling repair quality and ensuring timely delivery of vehicles.

2. Roles and Responsibilities

A. Service Operations Management

• Manage daily service department operations.
• Plan and monitor vehicle servicing, repairs and maintenance activities.
• Ensure timely vehicle delivery as per customer commitments.
• Monitor vehicle inflow, job allocation and work progress.
• Ensure proper implementation of OEM service procedures.
• Coordinate with the workshop team to resolve operational issues.

B. Revenue & Business Development

• Achieve monthly service revenue and labour targets.
• Increase customer-pay jobs, repeat service business and value-added services.
• Identify new business opportunities from fleet operators and commercial vehicle customers.
• Monitor daily, weekly and monthly revenue performance.
• Improve customer retention and workshop business growth.

C. Customer Relationship Management

• Ensure proper customer handling and service experience.
• Handle customer complaints and escalations.
• Monitor customer feedback and take corrective action.
• Ensure regular communication regarding repair estimates and vehicle status.
• Conduct customer follow-ups after vehicle delivery.
• Maintain good relationships with fleet owners and transport operators.

D. Workshop Productivity & Quality

• Monitor technician productivity and efficiency.
• Ensure proper job allocation based on technician skills.
• Review pending jobs and vehicle turnaround time.
• Reduce repeat repairs and customer complaints.
• Ensure quality inspection before vehicle delivery.
• Monitor workshop manpower and bay utilization.

E. Team Management

• Supervise Service Advisors, Workshop Supervisors and Technicians.
• Allocate responsibilities and monitor employee performance.
• Conduct daily team meetings and performance reviews.
• Identify employee training requirements.
• Maintain discipline and teamwork within the department.

F. Warranty & Technical Coordination

• Ensure timely warranty claim documentation and submission.
• Coordinate with OEM technical teams for vehicle-related issues.
• Monitor warranty claims and rejected claims.
• Ensure proper implementation of service campaigns and recalls.
• Ensure compliance with OEM service standards.

G. Spare Parts Coordination

• Coordinate with the spare parts department for required materials.
• Ensure availability of fast-moving spare parts.
• Monitor pending jobs due to parts shortages.
• Minimize vehicle downtime caused by material delays.

H. Safety & Administration

• Maintain workshop cleanliness and housekeeping.
• Ensure compliance with workshop safety procedures.
• Monitor proper usage of tools, equipment and PPE.
• Maintain service records and operational reports.
• Ensure compliance with company policies and procedures.

3. Authority & Accountability

• Responsible for day-to-day performance of the service department.
• Accountable for service revenue, customer satisfaction and workshop productivity.
• Authorized to allocate jobs and coordinate departmental resources within approved policies.
• Responsible for resolving customer and operational issues and escalating major matters to the Service General Manager.
• Accountable for maintaining service quality, safety and OEM compliance.

4. Educational Qualification & Experience

• Diploma / Bachelors Degree in Automobile or Mechanical Engineering preferred.
• 58 years of experience in automobile or commercial vehicle service operations preferred.
• Prior experience in supervising service advisors, technicians or workshop operations.
• Knowledge of commercial vehicle systems, service processes, warranty procedures and customer handling.
• Good communication, team management, problem-solving and computer skills.