Senior Sap Successfactors Consultant

Ekloud Data Labs; Bengaluru; Hybrid; INR 4,000,000 - 6,500,000; Full time

Job summary

Ekloud Data Labs in Bengaluru is seeking a Senior SAP SuccessFactors Consultant with deep Employee Central expertise to support the SAP SuccessFactors landscape across EMEA. The role requires hands-on configuration, incident resolution, and governance across modules.

You will own Employee Central configuration, manage L3 support and BAU operations, and drive changes for quarterly releases while coordinating with payroll, benefits, and downstream systems.

Qualifications

• 7+ years total experience
• 5+ years SAP SuccessFactors experience
• 2 end-to-end Employee Central implementations
• Strong Employee Central expertise
• Technical/Functional ratio approximately 60/40
• L3 support / BAU experience
• Bengaluru-based
• 2 days from office in Bengaluru
• Immediate joiner
• Strong communication and stakeholder-management skills

Responsibilities

• Provide L3 functional support for SAP SuccessFactors, primarily Employee Central.
• Resolve complex incidents, configuration issues, data issues, and process failures within SLAs.
• Perform root-cause analysis and recommend permanent fixes.
• Maintain ticket documentation, evidence, knowledge articles, and handover documents.
• Own and support Employee Central configuration and enhancements.
• Manage foundation objects, employee data, workflows, business rules, MDF, event reasons, position management, data models, and permissions.
• Assess downstream impacts across payroll, benefits, Time Off, Onboarding, Performance & Goals, Compensation, and reporting.
• Deliver configuration changes, enhancements, data corrections, and change requests.
• Follow development, testing, validation, and production-release processes.
• Support quarterly SuccessFactors releases, regression testing, impact assessment, and post-release stabilization.
• Support role-based permissions, workflow maintenance, and other system administration activities.
• Analyze Employee Central data issues impacting downstream integrations.
• Coordinate with integration experts and technical teams for middleware, mapping, connectivity, and development-related issues.
• Understand the impact of EC changes on payroll and other downstream systems.
• Follow governance, security, data protection, audit, and change-management processes.
• Participate in CAB and provide impact assessments and implementation/rollback plans.
• Collaborate with HR, Payroll, Benefits, Finance, IT, AMS partners, integration teams, and architects.
• Provide guidance and mentoring to junior team members.

Skills

SAP SuccessFactors

Employee Central

L3 support

BAU operations

issue resolution

quarterly releases

integrations

Time Off

Onboarding

Performance & Goals

Compensation

Data Models

Workflows

Job description

Role Overview

We are looking for an experienced Senior SAP SuccessFactors Consultant with strong hands-on expertise in Employee Central to support and enhance the SAP SuccessFactors landscape across EMEA.

The ideal candidate should have strong experience in L3 support, BAU operations, Employee Central configuration, issue resolution, change requests, quarterly releases, and cross-module integrations. The role will primarily focus on Employee Central, with exposure to Time Off, Onboarding, Performance & Goals, and Compensation.

Key Requirements

• Minimum 7+ years of overall experience with at least 5+ years of relevant SAP SuccessFactors experience.
• Minimum 2 end-to-end Employee Central implementations is mandatory.
• Strong hands-on experience in Employee Central.
• Strong technical capability with approximately 60% Technical and 40% Functional expertise.
• Experience in L3 support / BAU operations and resolving complex SuccessFactors issues.
• Strong experience with Employee Central configuration, including:
• Foundation Objects
• Employee Data
• Position Management
• Workflows
• Business Rules
• MDF Objects
• Event Reasons
• Data Models
• Role-Based Permissions
• Strong experience in Time Off, including absence types, accruals, time accounts, holiday calendars, eligibility rules, and workflows.
• Experience with at least one additional SuccessFactors module such as:
• Time Management
• Onboarding
• Compensation
• Performance & Goals
• Minimum Employee Central certification is preferred.
• Experience with Compensation configuration/support will be an added advantage.
• Strong understanding of SuccessFactors integrations with Employee Central Payroll, regional payroll, benefits, finance, reporting, expense management, and other downstream systems.
• Ability to investigate functional/data-related integration failures and coordinate with technical integration teams.
• Experience supporting quarterly SuccessFactors releases, impact assessment, regression testing, and post-release stabilization.
• Strong experience in RCA, defect resolution, configuration changes, enhancements, data corrections, and change requests.
• Experience working with AMS/support partners, integration teams, solution architects, and business stakeholders.
• Exposure to multi-country / EMEA SuccessFactors environments is highly desirable.
• Strong communication and stakeholder-management skills.

Key Responsibilities

L3 Support & BAU Operations

• Provide L3 functional support for SAP SuccessFactors, primarily Employee Central.
• Resolve complex incidents, configuration issues, data issues, and process failures within agreed SLAs.
• Perform root-cause analysis and recommend permanent fixes.
• Maintain proper ticket documentation, evidence, knowledge articles, and handover documents.

Employee Central Ownership

• Own and support Employee Central configuration and enhancements.
• Manage foundation objects, employee data, workflows, business rules, MDF, event reasons, position management, data models, and permissions.
• Assess downstream impacts across payroll, benefits, Time Off, Onboarding, Performance & Goals, Compensation, and reporting.

Configuration & Change Management

• Deliver configuration changes, enhancements, data corrections, and change requests.
• Follow appropriate development, testing, validation, and production-release processes.
• Support quarterly SuccessFactors releases, regression testing, impact assessment, and post-release stabilization.
• Support role-based permissions, workflow maintenance, and other system administration activities.

Integration & Payroll Support

• Analyze Employee Central data issues impacting downstream integrations.
• Support functional validation for integrations with payroll, benefits, finance, reporting, and expense platforms.
• Coordinate with integration experts and technical teams for middleware, mapping, connectivity, and development-related issues.
• Understand the impact of EC changes on payroll and other downstream systems.

Governance & Stakeholder Management

• Follow governance, security, data protection, audit, and change-management processes.
• Participate in CAB and provide impact assessments and implementation/rollback plans.
• Collaborate with HR, Payroll, Benefits, Finance, IT, AMS partners, integration teams, and architects.
• Provide guidance and mentoring to junior team members.

Mandatory Criteria

Must Have:

• 7+ years total experience
• 5+ years relevant SAP SuccessFactors experience
• 2+ end-to-end Employee Central implementations
• Strong Employee Central expertise
• Technical/Functional ratio approximately 60/40
• L3 support / BAU experience
• Bengaluru-based
• Comfortable working 2 days from office in Bengaluru
• Immediate joiner
• Strong communication and stakeholder-management skills

Good to Have:

• Employee Central certification
• Time Management / Time Off
• Onboarding
• Compensation
• Performance & Goals
• EMEA / multi-country implementation experience
• Employee Central Payroll integration exposure