SAP SuccessFactors Employee Central Senior Consultant

Zorba AI; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

A leading tech consulting firm is seeking an experienced SAP SuccessFactors Employee Central Senior Consultant in Mumbai. The role involves configuring and supporting SuccessFactors Employee Central to meet business requirements, managing high-priority support tickets, and leading implementation activities. Candidates should have extensive implementation experience, SAP SuccessFactors Employee Central certification, and hands-on experience in Employee Central Time Off implementation. This position offers the opportunity to work closely with stakeholders to optimize HR processes.

Qualifications

• Minimum 2 full lifecycle implementations in SuccessFactors Employee Central.
• Strong knowledge of EC Service Center and Integration Center.
• Experience handling bi-annual SuccessFactors release management.

Responsibilities

• Configure SuccessFactors Employee Central to meet business requirements.
• Design and implement complex business processes within SAP SuccessFactors.
• Manage high-priority support tickets and issue resolution.

Skills

SAP SuccessFactors Employee Central Certification

Hands-on experience in Employee Central Time Off implementation

Job description

Role Overview

We are looking for an experienced SAP SuccessFactors Employee Central Senior Consultant with strong implementation and configuration expertise in Employee Central and Time Off. The candidate should have hands‑on experience in full lifecycle implementations and be capable of independently managing configurations, integrations, and support activities.

Mandatory Skills & Experience

• Valid SAP SuccessFactors Employee Central Certification
• Minimum 2 full lifecycle implementations in SuccessFactors Employee Central
• Hands‑on experience in Employee Central Time Off implementation

Strong Knowledge Of

• EC Service Center
• Employee Central / Employee Profile
• IAS (Identity Authentication Service)
• Integration Center
• Experience handling bi‑annual SuccessFactors release management
• Knowledge of People Analytics and Story Reports
• Experience working in matrix organizations and balancing project & service line priorities

Key Responsibilities

• Configure SuccessFactors Employee Central to meet business requirements while following best practices
• Design, implement, and support complex business processes within SAP SuccessFactors
• Lead configuration activities for Employee Central and Time Off modules
• Manage high‑priority support tickets, escalations, and issue resolution
• Participate in bi‑annual release activities and system upgrades
• Work closely with stakeholders to gather and analyze business requirements
• Provide guidance and recommendations aligned with global HR processes
• Ensure proper documentation including validation documents, KEDB, and SOPs
• Present project status updates in weekly and monthly governance meetings

Good‑to‑Have Skills

• Strong understanding of global Employee Lifecycle Management processes
• Experience working with ITIL‑based support models
• Experience handling incidents, changes, and service requests within SLA
• Vendor coordination for upgrades and system performance improvements
• Experience in documentation and quality compliance
• Proactive mindset toward service improvements and optimization
• Skills: IAS (Identity Authentication Service), Employee Central, SuccessFactors