Senior SAP CX/C4C Consultant

Qnovate; Gandhinagar; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Qnovate is seeking an experienced SAP C4C Lead Consultant to spearhead engagements across CRM/CX, with 10+ years of SAP experience. The role demands design, implementation, integration, and strong client-facing leadership for complex SAP CX solutions.

The candidate should excel in leading consulting teams, driving solution architecture, and delivering high-impact SAP C4C projects in a fast-paced environment.

Qualifications

• 10+ years of SAP CRM / SAP CX experience.
• Hands-on SAP C4C implementation, configuration, integration, and support.
• Strong understanding of CRM processes in Sales and Service.
• Proven leadership of consulting teams and client-facing delivery.
• Excellent communication and stakeholder management skills.

Responsibilities

• Lead end-to-end SAP C4C implementation, rollout, enhancement, and support projects.
• Act as the SAP C4C functional lead for client engagements.
• Translate business requirements into scalable SAP C4C solutions.
• Lead requirement workshops, process discussions, solution design sessions, and client presentations.
• Design and oversee configuration of SAP C4C across Sales and Service processes.
• Define integration requirements between SAP C4C and SAP ERP/S/4HANA and third-party apps.
• Mentor junior consultants and review deliverables.
• Ensure project deliverables meet quality, timeline, and documentation standards.

Skills

SAP C4C

SAP CRM/CX

Solution Design

Functional Leadership

Client Management

Team Leadership

Requirements Analysis

Presales

SAP Cloud Integration

Tools

SAP CPI / SAP Cloud Integration

Job description

We are looking for a highly experienced SAP C4C Lead Consultant with 10+ years of SAP CRM/CX experience to lead SAP C4C engagements, solution design, implementations, integrations, enhancements, and support projects.

The ideal candidate should have strong functional and solutioning expertise in SAP C4C, excellent client-facing skills, and proven experience in leading consulting teams and delivering complex SAP CX solutions.

Key Responsibilities

SAP C4C Lead Consultant

Position: SAP C4C Lead Consultant

Employment Type: Full-Time

Experience: 10+ Years

Location: Gandhinagar, Gujarat

Department: SAP Consulting

About the Role

We are looking for a highly experienced SAP C4C Lead Consultant with 10+ years of SAP CRM/CX experience to lead SAP C4C engagements, solution design, implementations, integrations, enhancements, and support projects.

The ideal candidate should have strong functional and solutioning expertise in SAP C4C, excellent client-facing skills, and proven experience in leading consulting teams and delivering complex SAP CX solutions.

Key Responsibilities

• Lead end-to-end SAP C4C / SAP Cloud for Customer implementation, rollout, enhancement, and support projects.
• Act as the SAP C4C functional lead and subject matter expert for client engagements.
• Understand business requirements and translate them into scalable SAP C4C solutions.
• Lead requirement-gathering workshops, business process discussions, solutioning sessions, and client presentations.
• Design and oversee configuration of SAP C4C across Sales and Service processes.
• Provide expertise across Accounts, Contacts, Leads, Opportunities, Activities, Sales Quotes, Tickets, Service Requests, Visits, and related CRM processes.
• Lead solution architecture and functional design for complex business requirements.
• Define integration requirements between SAP C4C and SAP ERP, SAP S/4HANA, and third-party applications.
• Work closely with technical consultants and integration teams on APIs, middleware, interfaces, and custom developments.
• Review functional and technical specifications and ensure alignment with the proposed solution.
• Lead SIT, UAT, defect management, cutover, deployment, and post-go-live support activities.
• Identify project risks, dependencies, gaps, and potential solution issues and drive them toward resolution.
• Provide technical and functional guidance to consultants and review their deliverables.
• Mentor junior and mid-level SAP C4C consultants and contribute to capability development within the team.
• Work closely with project managers, business stakeholders, technical teams, and other SAP functional teams.
• Support effort estimation, solution proposals, RFP/RFI responses, demos, and presales activities.
• Participate in client meetings and independently manage functional discussions with senior stakeholders.
• Ensure project deliverables meet defined quality, timeline, and documentation standards.
• Stay updated with SAP CX roadmap, product innovations, and industry best practices.

Required Skills & Experience

• 10+ years of overall SAP CRM / SAP CX experience, with significant hands-on experience in SAP C4C.
• Strong experience in SAP C4C implementation, configuration, enhancement, integration, and support.
• Strong understanding of CRM business processes, particularly Sales and Service.
• Proven experience in leading SAP C4C projects and functional teams.
• Strong experience in requirements analysis, solution design, configuration, testing, and deployment.
• Experience integrating SAP C4C with SAP ECC/SAP S/4HANA and non-SAP systems.
• Strong understanding of SAP C4C integration capabilities and middleware technologies.
• Experience working with senior client stakeholders and leading business discussions.
• Ability to independently analyze complex requirements and provide appropriate solution options.
• Strong experience in preparing and reviewing functional specifications, solution design documents, test scenarios, and project documentation.
• Excellent communication, presentation, analytical, and stakeholder-management skills.

Good to Have

• SAP C4C / SAP Cloud for Customer certification.
• Experience with SAP Sales Cloud and SAP Service Cloud.
• Experience with SAP Cloud Integration / CPI.
• Knowledge of SAP Cloud Application Studio / PDI.
• Experience with SAP S/4HANA integration.
• Exposure to SAP CX solutions and broader SAP Customer Experience portfolio.
• Experience in presales, solutioning, estimation, and proposal development.
• Experience working in global implementation environments.
• Agile/Scrum project experience.

Leadership & Behavioral Competencies

• Strong client-facing and consulting skills.
• Excellent stakeholder management.
• Strong leadership and team-management capabilities.
• Ability to work independently and take ownership of deliverables.
• Strong problem-solving and decision-making skills.
• Ability to manage multiple priorities in a project environment.
• Excellent verbal and written communication.
• Strong mentoring and knowledge-sharing capabilities.

Key Competencies

• SAP C4C | SAP CRM/CX | Solution Design | Functional Leadership | Sales & Service | Integration | SAP S/4HANA | Client Management | Team Leadership | Presales | Business Process Analysis | Project Delivery