Crm Functional Consultant

Cloudxtreme; Hyderabad; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Cloudxtreme is seeking an SAP CRM functional consultant to gather business requirements and configure CRM modules for Sales, Service and Marketing. You will collaborate with stakeholders to design end-to-end CRM solutions and prepare functional specifications for custom developments and integrations.

The role includes testing, UAT support, post-implementation troubleshooting, and end-user training, with a focus on data migration and multi-project delivery.

Qualifications

• Bachelor’s degree in computer science, information technology, business administration, or related field.

Responsibilities

• Gather and analyse business requirements for SAP CRM processes (Sales, Service, Marketing, etc.).

Skills

Stakeholder management

Analytical thinking

Communication skills

Problem solving

Education

Bachelor’s degree in CS/IT/Business

Tools

SAP CRM

SAP ECC

SAP S/4HANA Customer Management

UI5/Fiori

ABAP

PI/PO middleware

Job description

Key Responsibilities

• Gather and analyse business requirements for SAP CRM processes (Sales, Service, Marketing, etc.)
• Configure SAP CRM modules based on client needs and best practices
• Work closely with business stakeholders to design and deliver end-to-end CRM solutions
• Prepare functional specifications for custom developments and integrations
• Conduct unit testing, integration testing, and support user acceptance testing (UAT)
• Provide post-implementation support and troubleshooting
• Train end-users and prepare documentation
• Collaborate with technical teams (ABAP, Basis, PI/PO) for solution delivery

Required Skills & Qualifications

• Bachelors degree in computer science, Information Technology, Business Administration, or related field
• 4-6 years of experience in SAP CRM functional consulting
• Hands-on experience in at least one full-cycle SAP CRM implementation
• Strong knowledge of SAP CRM modules: Sales, Service, Marketing.
• Experience with SAP ECC integration, middleware, and data migration
• Ability to write functional specifications and work with technical teams
• Excellent communication and stakeholder management skills
• Analytical thinking and problem-solving abilities

Preferred Skills

• Experience with SAP S/4HANA Customer Management
• Exposure to SAP Fiori and UI5 applications
• Make active contribution to the development of SMF-SAP team and ITS in general
• Overseeing innovation/ optimization on project within internal organization
• Has experience working with multi-projects in the short period of time
• Able to provide counsel for higher/ lower functions in a professional way
• Knowledge of methods of data collection and analysis
• Ability to understand and perform development testing on related tasks associated with data migration and cleansing
• Ability to collect, evaluate and analyze data to develop alternative recommendations, solve problems, document workflow and other activities relating to improvement of operational and management practices
• Ability to organize data into logical formats
• Ability to generate briefing papers, issue papers, and other management reports when required
• Knowledge, understanding, and experience with data integrity, database construction, data management and data analysis and data cleansing principles and practices
• Knowledge of Microsoft Word, Excel, Access, PowerPoint
• Ability to conduct fact-found research
• The person should work independently and freely execute the general and specific roles to achieve confirmed targets, deliveries, projects, etc