Lead SAP CS Consultant

Dreampath Services; Mumbai; On-site; INR 3,500,000 - 6,000,000; Full time

Job summary

Dreampath Services is seeking an experienced Lead SAP CS Consultant to design, implement, and optimize SAP Customer Service solutions. You will lead a team of functional consultants, bridging business requirements with technical execution across MM, FI, PP, and ABAP, while managing senior stakeholder relationships.

You will drive end-to-end SAP CS configurations, including Service Notifications, Service Orders, and Contracts, and guide the transformation from ECC to SAP S/4HANA with SAP Fiori

Qualifications

• 8+ years of SAP functional consulting experience.
• Minimum 2–3 end-to-end SAP CS implementation projects.
• Experience in multiple rollout, enhancement, and support engagements.
• At least 3+ years in a Lead Consultant, Solution Lead, or Architect role.

Responsibilities

• Lead requirement-gathering workshops with business stakeholders, analyze complex business processes, and design end-to-end SAP Customer Service solutions.
• Translate business requirements into scalable SAP CS process designs and functional specifications.
• Collaborate with cross-functional teams to ensure robust integration with SAP MM, FICO, PM, PP, and external systems.
• Guide a team of consultants and manage senior stakeholder relationships to deliver scalable enterprise solutions.

Skills

SAP CS

Lead Consultant

Stakeholder management

S/4HANA

Fiori

Education

Bachelor's or Master's degree in CS/IT/Business

SAP CS Certification

SAP S/4HANA Certification

Tools

IDocs

ALE

EDI

APIs

Middleware

Job description

Job Summary

As the Lead SAP CS Consultant, you will be responsible for leading the design, implementation, and optimization of SAP Customer Service solutions. You will serve as the primary subject matter expert, bridging the gap between business requirements and technical execution. You will guide a team of functional consultants, collaborate closely with cross-functional teams (MM, FI, PP, ABAP), and manage senior stakeholder relationships to deliver robust, scalable enterprise solutions.

Key Responsibilities

• Lead requirement-gathering workshops with business stakeholders, analyze complex business processes, and design end-to-end SAP Customer Service solutions.
• Translate business requirements into scalable SAP CS process designs and functional specifications.

Hands-on Configuration

• Perform and oversee advanced SAP CS configuration including:
• Service Notifications
• Service Orders
• Service Contracts
• Warranty Management
• Resource Planning & Scheduling
• Equipment & Functional Location Management

Integration Management

• Ensure seamless integration of SAP CS with SAP MM, FICO, PM, PP, and external third-party applications through IDocs, ALE, EDI, APIs, and middleware platforms.
• Collaborate with technical teams to resolve complex integration and data flow challenges.

S/4HANA Transformation

• Lead impact assessments, solution design, and implementation activities for SAP ECC to SAP S/4HANA transformation projects related to Customer Service processes.
• Support adoption of SAP Fiori applications and modern service management capabilities within S/4HANA.

Technical Mentorship

• Lead, mentor, and support junior and mid-level SAP consultants.
• Provide guidance on best practices, configuration standards, and solution design.

Quality Assurance

• Review functional specifications (FSDs), configuration documents, and test scenarios.
• Define and execute robust testing strategies include Unit Testing, SIT, and UAT.

Stakeholder Management & Change Leadership

• Act as a trusted advisor to business stakeholders and leadership teams.
• Drive process improvements and manage business expectations throughout project lifecycles.
• Facilitate workshops, solution reviews, and steering committee discussions.

Required Experience & Qualifications

Professional Experience

• 8+ years of SAP functional consulting experience.
• Minimum 2–3 end-to-end SAP CS implementation projects.
• Experience in multiple rollout, enhancement, and support engagements.
• At least 3+ years in a Lead Consultant, Solution Lead, or Architect role.
• Experience working with global delivery teams and client-facing environments.

Technical & Functional Skills

SAP Customer Service (SAP CS)

Strong expertise in:

• Service Notifications
• Service Orders
• Service Contracts
• Warranty Management
• Equipment Master Data
• Functional Locations
• Installed Base Management
• Resource Planning & Scheduling
• Customer Service Reporting and Analytics

Technical & Cross-Functional Skills

• Strong integration knowledge with SAP MM, PM, FICO, and PP.
• Understanding of IDocs, ALE, EDI, APIs, and middleware integration.
• Ability to analyze and troubleshoot functional issues.
• Experience with SAP S/4HANA and SAP Fiori applications.
• Exposure to SAP Service Cloud is highly preferred.

Education & Certifications

• Bachelor's or Master's degree in Computer Science, Information Technology, Business Administration, or a related field.
• SAP Customer Service (CS) Certification and/or SAP S/4HANA Certification preferred.

Strategic Problem Solving

• Ability to analyze complex service management challenges and design efficient SAP-based solutions.

Communication & Stakeholder Management

• Excellent communication and presentation skills.
• Ability to engage effectively with business users, management, and executive stakeholders.
• Proven ability to lead consulting teams and manage multiple workstreams.
• Strong interpersonal and relationship-management skills.
• Comfortable working in fast-paced environments and global onshore/offshore delivery models.