Senior Sales Training Associate

MediBuddy; Indore District; On-site; INR 800,000 - 1,600,000; Full time

Job summary

MediBuddy is looking for a skilled Inside Sales Training Specialist to deliver and coach on comprehensive training programs for advisors. You will cover consultative selling, discovery, rapport, product explanations, objections, follow-ups, and closing techniques.

You will develop materials, run mock calls, certifications, and coaching, while tracking impact via audits and performance data. This role requires data-driven improvement and compliance with scripting and privacy standards.

Qualifications

• 2–5 years of experience in sales training, quality assurance, call monitoring, inside sales, telesales, or customer experience.
• Strong facilitation, coaching, presentation, and communication skills.
• Good understanding of inside-sales funnels, sales call flow, conversion levers, and objection handling.
• Excellent listening, observation, auditing, and analytical skills.
• Ability to analyze data, identify root causes, and recommend practical improvements.

Responsibilities

• Deliver product, process, sales, and refresher training programs for Inside Sales advisors.
• Train advisors on consultative selling, need discovery, rapport building, product explanation, objection handling, follow-ups, and closure techniques.
• Develop and update training materials, including presentations, scripts, process guides, assessments, role plays, and knowledge resources.
• Conduct mock calls, role plays, knowledge checks, and certification assessments for new and existing employees.
• Provide focused coaching and retraining for advisors based on performance data, call-audits, and business requirements.
• Support new hires through nesting and on-the-job training to improve speed to proficiency.
• Analyze audit results, customer feedback, conversion trends, and sales- performance data to identify recurring skill and process gaps.
• Ensure advisors follow approved sales scripts, pricing/product guidelines, data privacy norms, and customer communication standards.
• Prepare daily, weekly, and monthly reports on training completion, audit scores, key errors, compliance trends, and improvement actions.
• Track post-training and post-coaching performance to evaluate the impact of interventions.

Skills

Facilitation

Coaching

Presentation

Communication

Inside sales knowledge

Analytical skills

Tools

MS Excel

Google Sheets

Dashboard tools

Job description

Deliver product, process, sales, and refresher training programs for Inside Sales advisors.

Train advisors on consultative selling, need discovery, rapport building, product explanation, objection handling, follow-ups, and closure techniques.

Develop and update training materials, including presentations, scripts, process guides, assessments, role plays, and knowledge resources.

Conduct mock calls, role plays, knowledge checks, and certification assessments for new and existing employees.

Provide focused coaching and retraining for advisors based on performance data, call-audit findings, and business requirements.

Support new hires through nesting and on-the-job training to improve speed to proficiency.

Analyze audit results, customer feedback, conversion trends, and sales- performance data to identify recurring skill and process gaps.

Ensure advisors follow approved sales scripts, pricing/product guidelines, data privacy norms, and customer communication standards.

Prepare daily, weekly, and monthly reports on training completion, audit scores, key errors, compliance trends, and improvement actions.

Track post-training and post-coaching performance to evaluate the impact of interventions.

Key Performance Indicators

Training completion, assessment scores, and new-hire certification rates

Speed to proficiency and post-training sales productivity

Call quality scores and audit accuracy

Reduction in critical errors and compliance deviations

Improvement in conversion, follow-up adherence, and CRM hygiene

Closure of coaching feedback and performance-improvement plans

Audit productivity and calibration variance

Reduction in repeat complaints and customer escalations

2–5 years of experience in sales training, quality assurance, call monitoring, inside sales, telesales, or customer experience.

Strong facilitation, coaching, presentation, and communication skills.

Good understanding of inside-sales funnels, sales call flow, conversion levers, and objection handling.

Excellent listening, observation, auditing, and analytical skills.

Ability to analyze data, identify root causes, and recommend practical improvements.

Ability to provide constructive and evidence-based feedback.

Proficiency in MS Excel/Google Sheets; knowledge of reporting and dashboard tools is an advantage.