Sales Trainer

Vetic; Gurugram District; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Vetic is seeking a Sales Trainer to onboard and upskill Inside Sales teams in India. The role focuses on coaching Business Development Executives in sales techniques, objection handling, and closing skills, with emphasis on call quality and process adherence.

You will monitor calls, conduct audits, and provide actionable feedback while developing training content, SOPs, and playbooks. Requires 3+ years in training, 2+ years in Inside Sales, and strong communication skills.

Qualifications

• 4–5 years total experience with 2+ years in Inside Sales/BD
• 3 years as Sales Trainer, QA or Sales Coach
• Proven outbound sales experience and customer handling
• Strong understanding of sales processes and coaching methodologies
• Experience in call monitoring and quality audits
• Excellent communication, presentation and facilitation skills
• Able to prepare training materials and performance reports
• Comfortable in a fast-paced, target-driven environment

Responsibilities

• Design and deliver onboarding and refresher trainings for Inside Sales teams
• Coach Business Development Executives on sales techniques, objection handling, negotiation and closing skills
• Monitor live and recorded calls to evaluate quality, customer interactions and adherence to processes
• Conduct regular call audits and provide actionable feedback to improve conversion rates
• Identify training needs through quality assessments and performance metrics
• Develop training content, SOPs, playbooks and knowledge materials
• Conduct role plays, mock calls and certification assessments for new and existing team members
• Partner with Sales and Operations leaders to drive productivity and improve team performance
• Track training effectiveness through KPIs such as conversion, quality scores and customer experience
• Ensure compliance with communication standards and process guidelines

Skills

Inside Sales

Sales Training

Coaching

Quality Assurance

Call Monitoring

Feedback

Presentation

Communication

Content Creation

Job description

Sales Trainer

About Us

At Vetic, we believe pets deserve the same quality healthcare as humans. Our mission is to provide holistic,advanced,and compassionate care for pets, making it accessible and stress-free across India.With over 150 expert veterinarians, including multi-specialty specialists, and 60+ pet healthcare centres in11 cities, we have served 1,00,000+ pets with love and dedication.Our comprehensive services include consultations, vaccinations, grooming, in-house diagnostics, bloodtests, on-premise X-rays, USG, surgeries, in-patient care, and a fully equipped pharmacy.We also offer pet food and accessories with 90-minute home delivery.Through our app, pet parents can access all-in-one solutions for healthcare, book appointments or grooming sessions, manage medical records, and shop for pet essentials.With locations in Gurgaon, Delhi, Noida, Ghaziabad, Mumbai, Pune, Bangalore, and Hyderabad. Vetic istransforming pet healthcare across the nation.

Learn more about our services at Vetic.in

Key Responsibilities

• Design and deliver onboarding and refresher training programs for Inside Sales teams.
• Coach Business Development Executives on sales techniques, objection handling, negotiation,and closing skills.
• Monitor live and recorded sales calls to evaluate quality, customer interactions, and adherenceto sales processes.
• Conduct regular call audits and provide actionable feedback to improve conversion rates.
• Identify training needs through quality assessments and performance metrics.
• Develop training content, SOPs, playbooks, and knowledge materials.
• Conduct role plays, mock calls, and certification assessments for new and existing teammembers.
• Partner with Sales and Operations leaders to drive productivity and improve team performance.
• Track training effectiveness through KPIs such as conversion, quality scores, productivity, and customer experience.
• Ensure compliance with communication standards and process guidelines.

What we are looking for

• 4-5 years of total experience, including:
• 2+ years in Inside Sales/Business Development (mandatory)
• 3 years as a Sales Trainer, Quality Analyst, or Sales Coach
• Proven experience in outbound sales and customer handling.
• Strong understanding of sales processes, call quality frameworks, and coaching methodologies.
• Experience in call monitoring, quality audits, feedback sessions, and performance improvement.
• Excellent communication, presentation, and facilitation skills.
• Proficient in preparing training materials, assessments, and performance reports.
• Comfortable working in a fast-paced, target-driven environment.