Sales Trainer

Intellihealth Solutions; Mumbai Suburban, Navi Mumbai, Mumbai; On-site; INR 700,000 - 900,000; Full time

Job summary

Intellihealth Solutions is seeking a dynamic Telesales Trainer to design, deliver and evaluate engaging training programs focused on AI integrated telesales techniques, product knowledge, communication excellence, and customer handling. The role requires conducting sessions, updating modules, monitoring performance, and coaching agents to improve conversion rates.

The trainer will implement role-plays and live calls, stay updated with industry trends, and collaborate with sales managers to drive

Qualifications

• Excellent communication and presentation skills.
• Strong understanding of telesales processes, customer engagement, and call scripts.
• Ability to motivate and influence teams positively.
• Good analytical skills to interpret sales performance and identify training needs.
• Proficiency in MS Office and LMS platforms.

Responsibilities

• Conduct training sessions for new and existing telesales executives on sales scripts, objection handling, cross-selling, upselling, and lead conversion.
• Design and update training modules, SOPs, and assessments based on business requirements.
• Deliver refresher training to improve performance metrics such as call quality, conversion rates, and customer satisfaction.
• Monitor calls to evaluate training effectiveness and provide actionable feedback.
• Collaborate with sales managers to identify training needs based on performance data.
• Maintain training MIS, track trainee performance, and report training outcomes to management.
• Coach and mentor agents to improve communication, persuasion skills, and overall sales effectiveness.
• Implement role-plays, mock calls, and live call sessions for practical learning.
• Stay updated with industry trends and integrate best practices into training.

Skills

Communication skills

Presentation skills

Telesales knowledge

Team motivation

Analytical ability

Customer engagement

Tools

MS Office

LMS platforms

Job description

Job Summary:

We are seeking a dynamic and experienced Telesales Trainer responsible for equipping sales teams with the knowledge, skills, and motivation required to achieve high performance. The ideal candidate will design, deliver, and evaluate engaging training programs focused on AI integrated telesales techniques, product knowledge, communication excellence, and customer handling.

Key Responsibilities:

• Conduct training sessions for new and existing telesales executives on sales scripts, objection handling, cross-selling, upselling, and lead conversion.
• Design and update training modules, SOPs, and assessments based on business requirements.
• Deliver refresher training to improve performance metrics such as call quality, conversion rates, and customer satisfaction.
• Monitor calls to evaluate training effectiveness and provide actionable feedback.
• Collaborate with sales managers to identify training needs based on performance data.
• Maintain training MIS, track trainee performance, and report training outcomes to management.
• Coach and mentor agents to improve communication, persuasion skills, and overall sales effectiveness.
• Implement role-plays, mock calls, and live call sessions for practical learning.
• Stay updated with industry trends and integrate best practices into training.

Required Skills & Competencies:

• Excellent communication and presentation skills.
• Strong understanding of telesales processes, customer engagement, and call scripts.
• Ability to motivate and influence teams positively.
• Good analytical skills to interpret sales performance and identify training needs.
• Proficiency in MS Office and LMS platforms.